Customer Care Supervisor
LeadVenture™
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Guide a team of account managers to build strong customer relationships
- Ensure customers get maximum value from TCS software
- Provide guidance and mentorship to Customer Care Representatives
- Serve as primary point of contact for key accounts
- Collaborate with internal departments for timely issue resolution
- Regularly assess customer satisfaction and improve retention
Requirements
- College Degree and/or industry experience preferred
- 3-5 years of leadership and/or SaaS account management experience
- Strong leadership, communication, and customer service skills
- Excellent time management and organizational ability
- A proactive, problem-solving mindset
- Ability to multitask and prioritize effectively
- Comfort working in a fast-paced environment
- Technical aptitude and eagerness to learn software tools
- Experience using CRM systems (preferred)
Benefits
- Equal employment opportunities (EEO) for all employees and applicants
- Prohibits workplace harassment based on discrimination
- Opportunity to work with an internationally diverse team
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SaaS account managementcustomer service
Soft Skills
leadershipcommunicationorganizational abilitytime managementproblem-solvingmultitaskingprioritizationcustomer relationship building
Certifications
College Degree