Implementation Specialist – Contractor
LeadVenture™
contract
Posted on:
Location Type: Remote
Location: United States
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About the role
- Lead end-to-end implementations of server-based software solutions from kickoff through launch
- Configure and validate software inputs and settings in customer-managed or internally hosted environments
- Use Microsoft Excel to support software implementation activities, including data preparation, validation, and configuration
- Serve as the primary point of contact for your assigned accounts, ensuring customers receive an exceptional experience
- Regularly assess customer satisfaction, identify potential risks, and take proactive steps to improve retention
- Continuously expand your knowledge of our software and the tire/auto shop industry to better serve our customers
- Define and manage implementation timelines with customers, including scheduling and driving launch dates
- Plan, schedule, and conduct setup and training sessions to ensure successful implementation delivery
- Communicate implementation requirements, task ownership, and progress to customers and internal implementation teams
- Coordinate cross-functional implementation activities to meet customer and organizational timeline expectations
- Guide customers on product best practices to ensure effective adoption and long-term success
Requirements
- Associates degree in a related field
- Tire & Wheel industry experience
- Experience working directly with customers in a delivery or consulting capacity
- Organizational & Time management skills
- Strong troubleshooting and problem-solving skills
- Basic Accounting knowledge
- Excellent written and verbal communication skills
- Advanced knowledge of Microsoft Excel functionality
- Customer-focused mindset with a strong sense of ownership
- Comfortable operating in fast-paced, evolving environments
Benefits
- Equal employment opportunities (EEO)
- Compliance with applicable state and local laws governing nondiscrimination in employment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
software implementationdata preparationdata validationconfigurationtroubleshootingproblem-solvingbasic accountingMicrosoft Excel
Soft Skills
customer-focused mindsetorganizational skillstime managementcommunication skillsownershipcustomer satisfaction assessment
Certifications
Associates degree