LeadVenture™

Enterprise Systems Adoption Specialist

LeadVenture™

full-time

Posted on:

Location Type: Remote

Location: California • Colorado • United States

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About the role

  • Help ensure effective use of the organization’s implementation of Salesforce and related applications
  • Drive adoption and return on the organization’s investment in CRM
  • Reinforce user best practices to ensure effective/reliable reporting by working with targeted user groups on business processes supported in our systems and coordinating new feature roll-outs
  • Act as a liaison for specific business groups across the organization, specifically the Sales and Customer Success teams
  • Work closely with the Salesforce System Administrator(s) and other members of the Enterprise Systems Team to support the growing and evolving needs of the organization
  • Proactively work with the Sales and CS teams to develop and implement new Salesforce functionality, strategies and programs
  • Partner with others on the Enterprise Systems team to translate user feedback into feature/functionality improvements
  • Document business processes supported by the Salesforce ecosystem and recommend improvements
  • Design and deliver training materials, documentation, and enablement programs
  • Identify adoption barriers and proactively address resistance to change
  • Champion best practices and standard workflows across user groups
  • Support solution deployments, feature rollouts, and change communications
  • Serve as the voice of the user, advocating for usability and value realization
  • Coordinate applicable training library
  • Respond to special requests for Views, Reports and Dashboards

Requirements

  • Bachelor’s degree, preferably in information systems
  • Minimum of 3 years of experience with Salesforce or another CRM platform
  • Experience with Training tools and documentation a must
  • Experience with process documentation tools (Visio, Lucid Chart, etc.)
  • Report/Dashboard configuration experience
  • Demonstrated ability to handle a variety of assignments in parallel
  • Ability to work independently with limited supervision; take proactive role in executing assignments
  • Strong attention to detail and organizational skills
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SalesforceCRMreport configurationdashboard configurationprocess documentationtraining developmentfeature roll-outuser feedback translationbusiness process documentationchange management
Soft Skills
organizational skillsattention to detailproactive executionuser advocacycommunicationcollaborationtraining deliveryproblem-solvingadaptabilityliaison skills
Certifications
Bachelor's degree in information systems