Team Lead – Customer Success
LeadVenture™
full-time
Posted on:
Location Type: Remote
Location: California • Colorado • United States
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Job Level
About the role
- Provide hands-on coaching, feedback, and support to a team of SaaS Account Managers
- Translate company and departmental goals into clear, actionable plans
- Distribute work and manage team bandwidth across accounts
- Conduct weekly 1:1s, performance check-ins, and ongoing development plans
- Partner with leadership to recruit, onboard, and retain top customer success talent
- Manage a small book of business to stay connected to customer needs
- Serve as an escalation point for complex issues
- Ensure proactive client touchpoints, QBRs, and health checks are consistently executed
- Monitor customer health scores, adoption metrics, and feedback loops
- Lead or contribute to internal initiatives focused on tooling and process improvement
- Conduct call audits and review account health metrics
- Collaborate on enablement and training efforts
- Deliver weekly reports summarizing escalations, trends, team KPIs, and priorities
Requirements
- 3+ years in a customer success or account management role
- At least 1 year of people leadership in a SaaS environment
- Experience managing escalated customer situations
- Deep understanding of the SaaS customer journey
- Strong communication and collaboration skills
- Familiarity with customer success platforms (e.g., Gainsight, ChurnZero)
- Familiarity with CRM tools (e.g., Salesforce, Dynamics)
- Excellent organizational, time-management, and prioritization abilities
- Experience managing a remote or distributed team
- Background in B2B SaaS or high-velocity sales environments
- Exposure to product-led growth (PLG) or CS-led expansion strategies
- Building customer health score frameworks or success playbooks
Benefits
- Equal employment opportunities
- Prohibits workplace harassment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer successaccount managementpeople leadershipescalated customer situationscustomer health score frameworkssuccess playbooksSaaS customer journeyperformance metricsprocess improvementremote team management
Soft skills
coachingfeedbackcommunicationcollaborationorganizational skillstime-managementprioritizationteam managementproblem-solvingleadership