Leadership Connect

Client Success Manager

Leadership Connect

full-time

Posted on:

Location Type: Remote

Location: Canada

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Junior

About the role

  • Driving user engagement through meetings with key account users both virtually and in person
  • Owning the user engagement and growth of your territory becoming the client SME on Leadership Connect products and the solutions available to a client
  • Onboarding new accounts, engaging and educating users on service best practices, positioning our clients to achieve their goals
  • Troubleshooting user challenges through creative engagement and problem-solving with the client's needs top-of-mind
  • Developing and expanding usage at all levels of an account, building advocacy with key account decision-maker
  • Collaborate with our content, product, and sales front office teams, providing user feedback to improve our product offers

Requirements

  • 1-3 years of sales experience in a SaaS environment with a track record of user engagement and passion for problem-solving, preferably with Client Success experience
  • Driven by client interaction and improving user experience, connecting with users both over email, virtually, and in-person with excellent communication skills
  • Intellectually curiosity about Leadership Connect client organizations (e.g. government, large corporations, media, non-profits)
  • Strong organizational and time management skills
  • Proficient with a CRM, preferably Salesforce
  • You thrive in a fast-paced environment where you can contribute to the development and implementation of new processes
Benefits
  • Awesome Extended Health Care Plan
  • Dental Care
  • Life & Disability insurance
  • Health spending accounts
  • Unlimited PTO!
  • 12 Paid Holidays
  • $3,000 Employee Referral Program
  • Employer contribution to VRSP
  • Rewards and recognition programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
sales experienceuser engagementproblem-solvingclient successonboardingservice best practicestroubleshootingprocess developmentimplementation
Soft Skills
communication skillsorganizational skillstime managementintellectual curiosityclient interactionadvocacycollaboration