Leaders Credit Union

Member Service Representative

• Assisting members with loan origination, opening and closing accounts, answering questions about products and services and resolving problems.
• Being a Financial Champion and advising applicable products for each member.
• Provides prompt, accurate, courteous, and professional service at all times.
• Works directly with the underwriting department to step our members through the lending process.
• Identify cross-sell opportunities for all credit union products that can best fit the member’s needs.
• Accurately maintain member account information.

Data Analyst

• Analyze data to identify trends, patterns, and opportunities that improve productivity and profitability
• Design and maintain reports, dashboards, and data visualizations
• Translate complex data into clear, actionable insights
• Collaborate with our marketing, operations and accounting departments to improve operational performance internally and externally.
• Validate and review data to ensure accuracy, consistency, and reliability
• Identify and resolve data discrepancies, anomalies, and data quality issues within reporting and analysis
• Identify opportunities to improve reporting efficiency and effectiveness