Member Service Representative

Leaders Credit Union

Member Service Representative assisting with loan origination, account management, and product inquiries at Leaders Credit Union. Providing courteous service and identifying member needs for financial solutions.

Posted 7/4/2026full-timeJackson • Tennessee • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Assisting members with loan origination, opening and closing accounts, answering questions about products and services and resolving problems.
Being a Financial Champion and advising applicable products for each member.
Provides prompt, accurate, courteous, and professional service at all times.
Works directly with the underwriting department to step our members through the lending process.
Identify cross-sell opportunities for all credit union products that can best fit the member’s needs.
Accurately maintain member account information.

Requirements

What you’ll need

1 to 3 years of related experience
A two-year college degree or applicable specialized training
Proficiency in Microsoft Suite of Products (Excel, Outlook, Word, etc.)
Must maintain a professional, courteous, and friendly atmosphere for members and co-workers
Must have very strong communication skills (both written and verbal)

Benefits

Comp & perks

healthcare
vacation time
sick time
401k options
profit-sharing plan

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Loan OriginationAccount ManagementCross-SellingData EntryCustomer Service

Soft Skills

ProfessionalismCourtesyProblem SolvingInterpersonal Skills