LeadConnector

Customer Success Manager

• Conduct onboarding for new clients, ensuring an outstanding experience.
• Monitor the customer journey, promoting engagement and ongoing development.
• Hold strategic follow-up meetings and present results.
• Identify churn risks and take preventive actions to increase retention.
• Develop opportunities for contract renewals, expansions, and upsells.
• Serve as a bridge between clients and the operations team, ensuring alignment and agility.
• Monitor metrics such as Churn, NPS, MRR, retention, renewals, and satisfaction.
• Record and organize all information in the CRM.
• Build trusted relationships, becoming a go-to contact for clients.