Customer Success

LeadConnector

Customer Success professional ensuring excellent client onboarding and engagement at iLimit Marketing. Driving retention and growth through strategic relationship management.

Posted 7/6/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSenior💰 R$2,500 - R$3,500 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success and Client Relationship Management, focusing on client onboarding, retention strategies, and effective communication. Proficient in monitoring key metrics and utilizing CRM systems to enhance client engagement and satisfaction.

Highest-signal resume keywords

Customer Success ExperienceCRM Systems ProficiencyRetention Strategy DevelopmentVerbal And Written CommunicationAnalytical And Organizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SuccessClient Relationship ManagementChurn AnalysisNPS MonitoringMRR TrackingRetention MetricsContract RenewalsUpselling StrategiesData OrganizationProblem-Solving

Soft Skills

Effective CommunicationOrganizational SkillsAnalytical ThinkingMeeting LeadershipRelationship Building

Tools & Technologies

CRM SystemsKommoRD StationPipedrive

Certifications & Qualifications

Active CNPJ

Industry Keywords

Customer JourneyClient OnboardingEngagement PromotionClient RetentionStrategic Follow-Up

About the role

Key responsibilities & impact

Conduct onboarding for new clients, ensuring an outstanding experience.
Monitor the customer journey, promoting engagement and ongoing development.
Hold strategic follow-up meetings and present results.
Identify churn risks and take preventive actions to increase retention.
Develop opportunities for contract renewals, expansions, and upsells.
Serve as a bridge between clients and the operations team, ensuring alignment and agility.
Monitor metrics such as Churn, NPS, MRR, retention, renewals, and satisfaction.
Record and organize all information in the CRM.
Build trusted relationships, becoming a go-to contact for clients.

Requirements

What you’ll need

Experience in Customer Success, Customer Support or Client Relationship roles.
Excellent verbal and written communication.
Organized, analytical, and able to prioritize effectively.
Comfortable leading meetings and working with diverse client profiles.
Results-oriented mindset and strong problem-solving skills.
Experience with CRM systems (Kommo, RD Station, Pipedrive or similar) is a plus.
Active CNPJ (contracting under the PJ/company model).

Benefits

Comp & perks

Performance-based bonuses for retention and portfolio growth, with real opportunities for career advancement.
Ongoing training and professional development.
Result-based bonuses.
Environment offering autonomy, learning and fast-paced growth.
Structured career path.