Customer Success

LeadConnector

Customer Success professional ensuring excellent client onboarding and engagement at iLimit Marketing. Driving retention and growth through strategic relationship management.

Posted 7/6/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSenior💰 R$2,500 - R$3,500 per monthWebsite

About the role

Key responsibilities & impact

Conduct onboarding for new clients, ensuring an outstanding experience.
Monitor the customer journey, promoting engagement and ongoing development.
Hold strategic follow-up meetings and present results.
Identify churn risks and take preventive actions to increase retention.
Develop opportunities for contract renewals, expansions, and upsells.
Serve as a bridge between clients and the operations team, ensuring alignment and agility.
Monitor metrics such as Churn, NPS, MRR, retention, renewals, and satisfaction.
Record and organize all information in the CRM.
Build trusted relationships, becoming a go-to contact for clients.

Requirements

What you’ll need

Experience in Customer Success, Customer Support or Client Relationship roles.
Excellent verbal and written communication.
Organized, analytical, and able to prioritize effectively.
Comfortable leading meetings and working with diverse client profiles.
Results-oriented mindset and strong problem-solving skills.
Experience with CRM systems (Kommo, RD Station, Pipedrive or similar) is a plus.
Active CNPJ (contracting under the PJ/company model).

Benefits

Comp & perks

Performance-based bonuses for retention and portfolio growth, with real opportunities for career advancement.
Ongoing training and professional development.
Result-based bonuses.
Environment offering autonomy, learning and fast-paced growth.
Structured career path.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer SuccessClient Relationship ManagementChurn AnalysisNPS MonitoringMRR TrackingRetention MetricsContract RenewalsUpselling StrategiesData OrganizationProblem-Solving

Soft Skills

Effective CommunicationOrganizational SkillsAnalytical ThinkingMeeting LeadershipRelationship Building

Certifications

Active CNPJ