Leão

Junior Logistics Services and Customer Service Analyst

Leão

full-time

Posted on:

Location Type: Hybrid

Location: Osasco • Brazil

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Job Level

Junior

About the role

  • Create, analyze, and present performance indicators related to the department's processes.
  • Monitor, measure, control, and approve ancillary charges for shipments requested by transport service providers for freight receipt postings.
  • Analyze, monitor, and control scheduling processes for shipments to external customers, as well as full returns or partial returns (reverse logistics) of finished goods and materials (pallets), and incidents occurring at the time of delivery.
  • Support and coordinate with logistics dispatch on scheduling with external customers for material pick-ups and reconciliation of finished goods loads, aiming to reduce Leão's purchase cost of PBR pallets.
  • Collaborate with the logistics assistant, using the portal/SLIIC system, to monitor deliveries from Leão units against the agreed transit time, aiming to achieve the service level established for the area with our customers.
  • Participate in and contribute to meetings on logistics service level agreements (SLA), monthly performance reviews and company results, and other meetings that may be required in the future.

Requirements

  • SAP (preferred)
  • Power BI or Qlik Sense (preferred)
  • Microsoft Office suite
  • Artificial Intelligence experience (preferred)
  • SharePoint (preferred)
  • Power Apps (preferred)
Benefits
  • Flexible working hours
  • Meal and food vouchers (VA/VR)
  • Health insurance
  • Dental plan
  • Free flu vaccination
  • Life insurance
  • Totalpass (employee wellness/fitness program)
  • Profit-sharing / performance-based participation
  • Private pension plan
  • Payroll-deductible loans (consigned loans)
  • Christmas hamper
  • Discount on Leão product purchases
  • Extended maternity and paternity leave
  • Internal support programs “Mamãe Serena” and “Leãozinho”: pre- and post-natal support for parents
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
performance analysislogistics managementreverse logisticsscheduling processesdata analysiscost reductionincident managementservice level agreementsmonitoringcontrol processes
Soft Skills
collaborationcommunicationcoordinationproblem-solvingorganizational skillsanalytical thinkingpresentation skillsteamworkadaptabilityattention to detail