Le'Fant LLC

Case Builder Team Support Specialist

Le'Fant LLC

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $19 - $26 per hour

About the role

  • Act as a primary source of knowledge and Subject Matter Expert for Case Builders (CB)
  • Complete Clarification Responses (CR) for absent case builders on the assigned Case Building team
  • Complete Building of Cases when necessary and directed by the Team Supervisor
  • Monitor team responsiveness to communications and provide regular insights to the supervisor
  • Assist Case Builders with procedural questions
  • Review unbuilt cases within the assigned team and communicate with team members for expedited handling of late cases
  • Log Case Building errors
  • Address and resolve escalation requests
  • Assist other departments with Case Building inquiries
  • Ensure action item emails from the audit team/compliance are addressed
  • Audit built cases to ensure compliance with build procedures, VA requirements, and diagnostic requirements
  • Provide support to CB staff to finalize cases
  • Provide feedback/insight to CB Supervisor about any observed coaching/mentoring topics needed for individual case builders
  • Monitor and respond to emails from Case Builders on questions/inquiries as appropriate and directed by supervisor
  • Reassigning cases within the Team queue to make sure they are evenly distributed, or so that the daily quota can be met
  • Proofread and suggest edits to Clarifications for CBs as requested
  • Attentive to ongoing communication with CB Supervisors
  • Receive directions and assignments, as applicable, from CB Supervisors
  • Ensure relevant concerns/recommendations are referred to the team supervisor or other departments as warranted
  • Other duties, as assigned.

Requirements

  • Eligible to work in the United States
  • All work must be performed within the United States
  • Must be eligible for a public trust clearance
  • High School Diploma or equivalent
  • 4+ years of related experience or equivalent combination of education and experience
  • Minimum of 2 years of previous Case Building experience
  • Proficient in the use of Microsoft Office Suite of products, Adobe Acrobat/PDF tools, and general internet research and other resources as needed
  • Reliable access to stable internet
  • Must be able to perform work while on camera and using a microphone
  • Must be able to use multifaceted communication vehicles (telephone, text, email, messaging apps, video calls) and communicate clearly
  • Excellent organizational, written, and verbal communication skills
  • Ability to safely perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards
  • Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
Benefits
  • 401K matching
  • customized health plans
  • dental and vision insurance
  • life insurance
  • short and long term disability coverage
  • incentives program to recognize exceptional behavior
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Case BuildingClarification ResponsesAudit proceduresCompliance requirementsError loggingEscalation resolutionProofreadingOrganizational skillsVerbal communicationWritten communication
Soft Skills
Attention to detailTeam collaborationMentoringFeedback provisionResponsivenessAdaptabilityTime managementProblem-solvingInterpersonal skillsCommunication
Certifications
Public trust clearance