Le Bureau des Talents

Client Success & Satisfaction Officer

Le Bureau des Talents

full-time

Posted on:

Location Type: Office

Location: Gennevilliers • France

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About the role

  • As the RUN & Client Satisfaction Officer, you will be the primary point of contact for clients once solutions are deployed.
  • Provide close, hands-on support to ensure optimal service quality.
  • Drive functional evolutions with a continuous improvement mindset.
  • Quality monitoring & satisfaction
  • Facilitate client follow-up committees and performance reviews.
  • Measure satisfaction (NPS surveys, SLA metrics, qualitative feedback).
  • Identify and prioritize recurring pain points.
  • Gather and formalize requests for functional changes.
  • Track the lifecycle of requests (from specification to delivery).
  • Participate in prioritization with internal teams.
  • Create customized reporting (KPIs, incidents, SLAs).
  • Update monitoring deliverables and functional documentation.
  • Respond to user inquiries about production tools.
  • Clarify needs and propose adjustments or best practices.

Requirements

  • Master’s degree (engineering school, Master’s in Computer Science or equivalent)
  • 2 to 5 years’ experience in technical support or managed services
  • Experience in logistics, industrial or B2B IT sectors appreciated
  • Good understanding of SaaS environments and traceability tools (Zebra, BarTender, RFID…)
  • Proficient in Excel / Google Sheets
  • Familiarity with databases or BI tools (Metabase or similar)
  • Experience with ticketing systems (GLPI)
  • Strong verbal and written communication skills in French and English (Spanish is a plus)
Benefits
  • Competitive compensation based on profile
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supportmanaged servicesSaaS environmentsExcelGoogle SheetsdatabasesBI toolsticketing systemsNPS surveysSLA metrics
Soft Skills
client satisfactioncommunication skillscontinuous improvement mindsetproblem-solvingorganizational skillscollaborationperformance monitoringadaptabilitycustomer servicefacilitation
Certifications
Master’s degreeMaster’s in Computer Science