Le Bureau des Talents

Client Success & Satisfaction Officer

Le Bureau des Talents

full-time

Posted on:

Location Type: Office

Location: Gennevilliers • France

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • As the RUN & Client Satisfaction Officer, you will be the primary point of contact for clients once solutions are deployed.
  • Provide close, hands-on support to ensure optimal service quality.
  • Drive functional evolutions with a continuous improvement mindset.
  • Quality monitoring & satisfaction
  • Facilitate client follow-up committees and performance reviews.
  • Measure satisfaction (NPS surveys, SLA metrics, qualitative feedback).
  • Identify and prioritize recurring pain points.
  • Gather and formalize requests for functional changes.
  • Track the lifecycle of requests (from specification to delivery).
  • Participate in prioritization with internal teams.
  • Create customized reporting (KPIs, incidents, SLAs).
  • Update monitoring deliverables and functional documentation.
  • Respond to user inquiries about production tools.
  • Clarify needs and propose adjustments or best practices.

Requirements

  • Master’s degree (engineering school, Master’s in Computer Science or equivalent)
  • 2 to 5 years’ experience in technical support or managed services
  • Experience in logistics, industrial or B2B IT sectors appreciated
  • Good understanding of SaaS environments and traceability tools (Zebra, BarTender, RFID…)
  • Proficient in Excel / Google Sheets
  • Familiarity with databases or BI tools (Metabase or similar)
  • Experience with ticketing systems (GLPI)
  • Strong verbal and written communication skills in French and English (Spanish is a plus)
Benefits
  • Competitive compensation based on profile

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical supportmanaged servicesSaaS environmentsExcelGoogle SheetsdatabasesBI toolsticketing systemsNPS surveysSLA metrics
Soft skills
client satisfactioncommunication skillscontinuous improvement mindsetproblem-solvingorganizational skillscollaborationperformance monitoringadaptabilitycustomer servicefacilitation
Certifications
Master’s degreeMaster’s in Computer Science