LDMS

Application Engineer

• To be the first point of contact within the Engineering function for the Service Delivery team
• Owning the triage and root-cause analysis of complex or escalated issues, validating incident details and information provided by junior team members
• Responding to second line support requests from our Service Desk
• Utilising the issue management system to track all user interactions and issue resolutions
• Identifying and escalating situations requiring urgent attention, redirecting problems to appropriate resource when necessary
• Working within a fast-paced agile development team
• Mentoring and coaching junior Application Support Engineers, sharing knowledge and best practice
• Documenting issues, root causes and resolutions in the team knowledge base
• Writing and maintaining scripts to automate repetitive support tasks and issue resolution
• Championing and embedding best practice across the support function

Senior Application Support Engineer

Full-stack Engineer

• Set clear technical direction for your teams, keeping decisions aligned to team and product goals.
• Guide design and technical decisions and support a review culture that raises quality and teaches, rather than just approves.
• Spot technical debt early and work closely with your lead/senior engineers to ensure engineering standards are adopted across both teams.
• Plan and track delivery across both teams, raising risks and scope changes early.
• Break complex work into deliverable increments with clear dependencies and acceptance criteria.
• Run delivery sessions and workshops to shape and unblock work.
• Keep an eye on dependencies between your teams and with other teams and flag them early.
• Make sensible trade-offs on scope, quality and pace under pressure, and keep delivery moving.
• Balance the team’s time between product features and technical debt.
• Keep the team’s ways of working lean and adaptable, using process and meetings where they genuinely help rather than running them by default.
• Mentor and coach your engineers through guidance, review and honest career conversations.
• Run regular, structured one-to-ones focused on growth, wellbeing and clearing blockers.
• Give direct, evidence-based feedback and support each person’s development and progression.
• Interview and hire strong engineers into your teams.
• Build a strong team culture with high standards and psychological safety.
• Encourage the team to use AI where it clearly helps them work faster or produce better software, and to be honest about where it doesn’t.
• Make sensible use of AI and automation part of how the team works day to day, rather than something tried once and dropped.
• Use simple measures of how the team is doing to spot progress and catch work that’s slipping or running over.
• Communicate your teams’ technical decisions and trade-offs clearly to product and non-technical colleagues.
• Manage stakeholder expectations proactively, so status updates contain no surprises.
• Escalate issues to Engineering Management at the right time and in the right way, with options rather than problems.
• Communicate release content to customers and support their delivery questions, giving confidence in what’s coming and when.

Senior Application Support Engineer

Engineering Team Lead