Senior Application Support Engineer

LDMS

Senior Application Support Engineer part of the Engineering team assisting in delivering financial software. Mentoring less experienced colleagues and embedding best practices across the team.

Posted 7/22/2026full-timeCardiff • 🇬🇧 United KingdomSenior💰 £35,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in application support, including SQL query construction and troubleshooting, while effectively mentoring junior engineers and managing complex technical issues. Proficient in utilizing issue management systems and scripting for automation to enhance support efficiency.

Highest-signal resume keywords

Application Support ExperienceSQL Query OptimizationJira Issue ManagementPowershell ScriptingMentoring Junior Engineers

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLPL/SQLScripting LanguageIssue Management SystemsVersion Management ToolsRoot-Cause AnalysisDebuggingTechnical Issue ResolutionAutomationAd Hoc Queries

Soft Skills

CoachingDocumentation SkillsCommunication

Tools & Technologies

JiraBitbucketAgile Development

Industry Keywords

Service DeliveryApplication SupportTechnical SupportFast-Paced Environment

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

To be the first point of contact within the Engineering function for the Service Delivery team
Owning the triage and root-cause analysis of complex or escalated issues, validating incident details and information provided by junior team members
Responding to second line support requests from our Service Desk
Utilising the issue management system to track all user interactions and issue resolutions
Identifying and escalating situations requiring urgent attention, redirecting problems to appropriate resource when necessary
Working within a fast-paced agile development team
Mentoring and coaching junior Application Support Engineers, sharing knowledge and best practice
Documenting issues, root causes and resolutions in the team knowledge base
Writing and maintaining scripts to automate repetitive support tasks and issue resolution
Championing and embedding best practice across the support function

Requirements

What you’ll need

Minimum of 3 years’ experience in an application support or software support role
Working knowledge of Web/PC environments
Working knowledge of issue management systems (we use Jira)
Working knowledge of version management tools (we use Bitbucket)
Must understand SQL (any flavour), including:
- Select, Insert, Update, Delete statements
- Understanding and executing system procedures
- Construction of ad hoc queries using SQL
- Fixing data issues by writing SQL statements
- Writing and optimising complex, multi-table SQL queries
- Debugging and troubleshooting PL/SQL functions and stored procedures
- Interrogating database functions and procedures to identify root cause
Experience with a scripting language, (our preference is Powershell), used to automate common support tasks and fixes
Proven experience investigating, diagnosing and resolving complex technical issues
Experience mentoring or coaching less experienced colleagues, with strong written documentation skills

Benefits

Comp & perks

Discretionary bonus*
25 days annual leave (plus bank holidays)
Opportunity to purchase additional annual leave
1 day birthday leave
1 day charity leave
Private health insurance
Employee Assistance Programme (EAP)
Season ticket loan for transport
Eye care
Pension (3% / 5% contribution)
Salary sacrifice schemes (cycle to work and electric vehicle)
Monthly socials
Charity events