Administrative Assistant

• Provide administrative assistance to the Compliance team prioritising tasks and seeking new ways to improve and create efficiency for the team.
• General administrative and clerical work.
• Working as part of a team in delivering important public services.
• Working with the latest technology to record and advance services.
• Maintaining high quality records in a thorough and organised manner.
• Supporting line-manager and colleagues in projects and initiatives.
• Checking all work thoroughly to ensure it is completed to a high standard.
• Communicating and providing a quality public service to the public/customers.

Compliance Administrative Assistant

Manager

• Management of the Letting Property Management team responsible for the operation of a portfolio of Cost Rental schemes to a best-in-class standard.
• Monitoring the performance of external letting/property management agents as per contracted terms.
• Monitor KPI performance metrics, taking corrective action where required to meet performance targets, including absorption rates, occupancy, voids and arrears.
• Oversee the operational aspects of the launch of new cost rental schemes and re-lets in accordance with the Affordable Housing Act.
• Oversee the Letting Team’s management of all aspects of rent collection, unit property management and pro-active management of associated risks by developing mitigation methodologies.
• Oversee and audit tracking of rental payments and dealing with arrears in accordance with the RTB regulations.
• Oversee rent reviews in accordance with legislation and regulations Centrally monitor all RTB and legal cases, ensuring compliance.
• Oversee the handover and transition of new residential schemes from delivery to operational stage.
• Oversee all inspections (periodic and tenancy related) of properties.
• Lead planned preventative maintenance planning for residential units and create related maintenance contracts, schedules, safety files, reports and records.
• Oversee operating costs including repairs and maintenance, at scheme and portfolio level, driving both standards and value for money delivered by third party agents.
• Develop and implement management standards of the tenant relationship, ensuring queries or requests are resolved in a timely manner, including metrics and evaluation.
• Monitor and report on tenant satisfaction.
• Prepare weekly and monthly operational and KPI reports for internal meetings and periodic project reviews as required.
• Draft operational budgets and revenue forecasts for input into the annual budgeting process.
• Work with internal teams and external agents to implement a portfolio management system.
• Monitor risks, develop mitigation strategies and maintain register for internal insurance and risk management.
• Ensure portfolio and external contractors comply with applicable legislation, regulation and best practice in the delivery of their services.
• Ensure operational compliance with relevant legislation including the Affordable Housing Act, Cost Rental Regulations, Residential Tenancy Acts, Health & Safety Legislation, Fire Services Act 1981, Occupiers Liability Act 1995, Waste Management and Litter Pollution Acts and Data Protection Act.
• Monitor overall and individual performance of the Letting & Property Management team and liaise with their line manager on staff performance, operating environment and critical issues that arise.
• Manage and audit Letting and Property Management Team’s administration of paperwork and processes related to asset management and service providers.
• Collaborate with the wider LDA Asset Management Team in respect of the management and oversight of the asset portfolio.
• Other duties as may be required based on the evolving operational requirements of the LDA.

Compliance Administrative Assistant

Senior Lettings Manager