LBMX

Support Engineer

• Assist clients with technical support questions and issues via email, phone, and/or video call
• Maintain both new and existing customer setups
• Investigate technical issues and provide guidance to customers
• Consult with internal teams to ensure timely resolution
• Triage support issues and determine priorities as per LBMX support guidelines
• Configure and maintain customer accounts
• Resolve daily file errors by analyzing the root cause and communicating with the appropriate party
• Serve as the primary contact for internal and external customers, providing regular updates and follow-up on support tickets
• Act as a primary advocate for customers within internal meetings and discussions
• Collaborate with the Development team to provide customer feedback that supports continuous product improvement
• Develop internal and external support documentation
• Other duties as assigned

Customer Support Analyst