LBC Mortgage

Customer Support

• Answer inbound calls, emails, and messages from clients in a professional and friendly manner
• Provide updates to borrowers regarding loan status and next steps
• Assist clients with document requests and basic loan-related questions
• Support Loan Officers and Processors with administrative tasks
• Maintain accurate client records and notes in the CRM system
• Follow up with clients to ensure all required documents are received
• Help resolve issues and escalate urgent matters when needed
• Ensure high-quality customer experience and strong communication at all stages

Customer Service Representative

Underwriter

• Underwrite Hard Money / Private Money loans (Fix & Flip, Bridge, DSCR, Cash-Out, Ground-Up, etc.)
• Review loan files and borrower documentation (credit, assets, entity docs, income where applicable)
• Analyze property details, exit strategies, deal structure, and overall risk
• Calculate and validate LTV, ARV, LTC, rehab budgets, and timelines
• Review appraisals, comps, and market data to confirm property value and feasibility
• Issue approvals and conditions, ensuring fast and clear communication with the team
• Work closely with Loan Officers, Processors, and Management to move loans efficiently
• Identify red flags early and provide clear recommendations
• Ensure adherence to internal guidelines and lending policies

Underwriting Specialist

Copywriter

• Creating high-quality mortgage and real estate finance content
• Loan program pages (Conventional, FHA, VA, Non-QM, DSCR, Bank Statement, Bridge Loans, Construction Loans, etc.)
• City and state mortgage pages
• Landing page content (700–1,500+ words)
• FAQ sections with regulatory awareness
• Educational mortgage guides
• Refinancing and home buying resources
• SEO-optimized landing pages designed for conversion

Customer Service Representative

Customer Service Representative

Underwriting Specialist

Senior Copywriter