lawpilots

Customer Success Manager

• Orchestrating end-to-end processes from order intake to final CRM implementation.
• Responsible for data integrity and error-free data migrations.
• Coordinating requirements with internal stakeholders from Legal, Support, and Finance.
• Developing and improving the QBR engine.
• Preparing usage data into a clear, action-oriented narrative.

Customer Success Operations Specialist

Revenue Operations

• Bridge the gap between Sales, Marketing, and Finance
• Full ownership of a complex Salesforce Revenue Cloud environment
• Develop and evolve GTM tool stack to support targeted motions
• Ensuring billing accuracy and audit readiness
• Develop trusted dashboards and forecasting models for leadership

Customer Success Operations Specialist

Head of RevOps