Customer Success Operations Specialist
lawpilots
full-time
Posted on:
Location Type: Hybrid
Location: Berlin • Germany
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About the role
- Orchestrating end-to-end processes from order intake to final CRM implementation.
- Responsible for data integrity and error-free data migrations.
- Coordinating requirements with internal stakeholders from Legal, Support, and Finance.
- Developing and improving the QBR engine.
- Preparing usage data into a clear, action-oriented narrative.
Requirements
- Initial relevant professional experience (e.g., internships, working-student roles, or 1–2 years in a permanent position) in operations, project management, or inside sales, ideally within a B2B SaaS environment.
- Confident in using CRM systems, preferably Salesforce, and project management tools.
- Strong affinity for digital processes and AI tools.
- Detail-oriented, structured, and self-driven.
- Business-fluent communication in German and English, both written and spoken.
- Assertive, solution-oriented, and pragmatic.
Benefits
- 28 days of vacation plus one additional day per year until a maximum of 30 days is reached.
- Office closed on Christmas Eve and New Year’s Eve.
- Support for social engagement with two days per year.
- Subsidy for sports, lunch, or public transport up to €50/month.
- Flexible working and individual focus times.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data integritydata migrationCRM implementationQBR engine developmentoperationsproject managementinside salesdigital processesAI tools
Soft Skills
detail-orientedstructuredself-drivenassertivesolution-orientedpragmaticbusiness-fluent communication