LawPay

Customer Onboarding Manager – EOR

LawPay

full-time

Posted on:

Location Type: Remote

Location: Colombia

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About the role

  • Master the product through a formal onboarding program and continued learning.
  • Prepare and lead customer onboarding experience assessing customer needs, and customizing onboarding experience to maximize utilization and delight.
  • Complete assigned tasks in an organized manner to ensure project deadlines.
  • Proactive outreach to ensure customer success during their first 90 days post-live.
  • Provide timely response to customer inquiries via phone and email.
  • Enhance customer satisfaction by providing distinctive service in all interactions.
  • Establish a trusted advisor relationship to ensure customer satisfaction.
  • Utilize Zoom to provide efficient face-to-face customer service.
  • Utilize SalesForce to manage customer interaction and inquiries.
  • Partner with Sales, Product and Services teams to define ongoing best practices for onboarding tasks.
  • Ensure all check-ins and go-live targets are executed on time
  • All notes & fields are filled in throughout Onboarding for each firm
  • Serve as a MyCase brand ambassador to create promoters within industry
  • Represent Onboarding department at offsite meetups and customer conferences with customers and prospects

Requirements

  • BA/BS/BE degree required
  • Exceptional customer relationship building skills
  • Excellent written and oral communication skills
  • Strong analytical capabilities for advanced problem-solving
  • Demonstrable leadership skills
  • Ability to influence decision-making and change
  • Highly organized and strong ability to multitask
  • Have a passion for leading and helping others, operational agility and a blend of technical and interpersonal skills
  • Ability to display good judgment
  • Ability to work cross-functionally in a fast-paced environment
  • Ability to follow through on tasks until completed
  • Ability to develop trusted relationships and find creative solutions
  • High degree of flexibility
  • SaaS experience and/or legal experience desired
Benefits
  • Statutory Benefits – Full compliance with Colombian social security (health, pension, and risk coverage)
  • Staff Referral Bonus – Rewards for referring great candidates to the 8Team
  • Paid Sick Leave – Covered from day one, with EPS support after the 2nd day
  • Flexible Time Off (FTO) – Up to 15 paid days off per year
  • Parental Leave – Maternity and paternity leave in line with Colombian law
  • Company Holidays – Paid time off for all official Colombian public holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SaaS experienceanalytical capabilitiesproblem-solving
Soft Skills
customer relationship buildingwritten communicationoral communicationleadershipinfluence decision-makingorganizational skillsmultitaskingjudgmentcreativityflexibility
Certifications
BA degreeBS degreeBE degree