Lavipharm

Customer Support

• - Processes and monitors customer orders through ERP/CRM systems, from order receipt to shipment, ensuring accuracy, timely delivery, and high service standards.
• - Serves as the first point of contact for customers, providing timely and professional responses to inquiries regarding product availability, order status, delivery timelines, and any other customer needs and concerns.
• - Works closely with Warehouse, Sales, Marketing and Supply Chain teams to ensure smooth order fulfillment, track inventory, and resolve any issues related to stock or delivery.
• - Handles returns, exchanges, or product recalls in compliance with company policies.
• - Ensures that all customer service activities comply with local and global regulations, industry standards, and company policies, particularly around product safety and quality.
• - Develops and maintains strong relationships with customers through high-quality service and personalized communication
• - Records and handles customer complaints, working closely with relevant departments to ensure effective problem resolution.
• - Follows up on back orders, shipment delays and urgent customers’ requests
• - Acts as a liaison between the Company and the 3PL, monitoring all logistic transactions
• - Prepares reports related to customer service performance
• - Participates in internal meetings to align with departments priorities and service levels.

Customer Service Support

Business Development Rep

• Builds deep knowledge on the company’s technologies as well as on current and future product portfolio
• Is able to introduce the company, its technologies, products and expertise to third parties for the purposes of attracting interest and creating the grounds for new business opportunities
• Supports Business Development activities, with focus on in-licensing
• Identifies, supports, and coordinates qualification of new sources of products and technologies
• Gathers market intelligence to understand products under evaluation, runs searches through numerous sources including available data platforms
• Screens product opportunities according to company strategy to identify, pursue and generate new possible business opportunities
• Establishes close relationship with, and manages/grows pool of potential vendors to identify and filter opportunities, as per the company’s needs
• Communicates with other departments to align on relevant requirements
• Utilizes critical thinking and analytical skills to evaluate and compare offerings to maximize company’s profit and growth
• Prepares commercial proposals/offers to third parties for cooperation/partnership
• Prepares and presents outcome and proposal/recommendation in a manner that enables company to make the necessary decisions
• Contributes to the creation, review and execution of the relevant commercial agreements
• Monitors progress as per pre-determined timelines, and continuously updates database of products/projects under evaluation

Customer Service Support

Business Development Manager