Lavazza Group

National Account Manager, Foodservice

Lavazza Group

full-time

Posted on:

Location Type: Hybrid

Location: United States

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About the role

  • Manage existing clients to retain, enhance brand awareness, and increase profitable sales.
  • Work with clients and our internal team to develop programs suited to customers’ needs, including branding materials, equipment recommendations, and training guidelines and schedules.
  • Work with clients on all branding elements.
  • Lead communication to the Regional Sales Directors of National Account programs that will be executed at the regional level.
  • Manage all aspects of customer programs, including pricing, equipment programs, service, and marketing programs.
  • Track and coordinate new pricing and contracts and manage contract renewals.
  • Travel as needed to support customer and employer requirements, including occasional weekend events and travel.
  • Identify, develop, and manage active pipeline of strategic national targets.

Requirements

  • Bachelor’s degree from an accredited institution, preferably in Business or a related field.
  • Minimum 5 years of senior-level sales experience in the Food & Beverage industry; coffee industry experience strongly preferred.
  • Strong proficiency in Microsoft Word, Excel, PowerPoint, and experience using CRM platforms.
  • Technical understanding of coffee equipment and manufacturers (drip, espresso, and BLUE systems) in order to collaborate with internal teams and equipment partners to develop service and preventative maintenance programs.
  • Strong understanding of Lavazza’s product portfolio—coffee, equipment, and branded solutions—and the ability to position and sell the brand effectively.
  • Working knowledge of container ordering processes, including product mix planning, order timing, and logistics considerations.
  • Familiarity with distribution networks and distributor partners within the Away‑From‑Home channel.
  • Experience selling to national, multi‑unit operators in hospitality, cruise, travel, or similar segments; existing relationships are a plus.
  • Ability to develop profitable customer programs aligned with ROI targets, supported by strong financial acumen and the ability to interpret P&L statements.
  • Communicates with urgency and clarity, ensuring timely responses to customers and internal stakeholders.
  • Strong listener and problem solver who seeks to understand customer needs and develop effective solutions.
  • Excellent organizational and project‑management skills to support national rollouts, equipment deployments, and program expansions.
  • Ability to collaborate with customers and training teams to design and execute training protocols and schedules.
  • Professional written and verbal communication skills, with strong interpersonal abilities to influence and build trust.
  • Skilled negotiator with the ability to lead contract discussions and ensure accurate follow‑through on negotiated terms.
  • Able to manage multiple complex projects simultaneously while meeting tight deadlines.
  • Ability to stand for extended periods and occasionally lift/move up to 50 pounds during market visits or trade events.
Benefits
  • Competitive Medical, Vision, Dental Benefits
  • 401K Package
  • Employee Assistance Program
  • Hybrid Work Schedule
  • Ability to be barista certified
  • Tuition Reimbursement
  • Performance Development Plans
  • Employee Discounts
  • Summer Friday’s (Memorial Day Weekend – Labor Day Weekend)
  • Flexible business casual dress code - jean friendly!
  • Free coffee, anytime!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
sales experiencetechnical understanding of coffee equipmentfinancial acumenP&L statement interpretationprogram developmentcontract negotiationproject managementcustomer program developmentbranding materials developmentequipment recommendations
Soft Skills
communicationproblem solvingorganizational skillsinterpersonal skillsnegotiationcollaborationlisteningtime managementinfluencingtrust building
Certifications
Bachelor’s degree in Business or related field