Laurel

Customer Success Manager

• Deliver superior experience to Australia-based users by resolving technical issues, educating customers, documenting and escalating technical problems, staying up-to-date on product changes, owning strategic projects in Customer Support (Help Center articles, internal documentation, support operations initiatives like optimizing our AI agent), responding to inbound customer support inquiries during core business hours (9am-5pm AEST).

Senior Customer Success Associate

Data Analyst

• Build analyses & automation (SQL/Python): run recurring ROI analyses, write performant SQL and pandas, and productionize repeatable jobs with orchestration (e.g., Airflow).
• Define metrics & model the data: own metric definitions and create reusable SQL Data Models serving as the analytics source of truth.
• Partner with CX on customer ROI: quantify and communicate Laurel’s impact, prepare exec-ready materials, and join customer-facing presentations.
• Ship dashboards & actionable insights: deliver customer-facing ThoughtSpot dashboards and translate findings into concise actionable insights.
• Raise data quality & instrumentation: add validation tests and monitoring, triage data issues quickly, and collaborate with Product/Engineering to improve data quality.
• Data Platform Development: design, build, and maintain Laurel’s Analytics Data Warehouse, create scalable ETL pipelines, and deploy/maintain BI tools.

Senior Customer Success Associate

Senior Data Analyst