Recruitment Executive Assistant
CForce Global
Senior Customer Success Associate
Laurel
full-time
Posted on:
Origin: • 🇦🇺 Australia
Visit company websiteSalary
💰 A$156,000 - A$183,000 per year
Job Level
Senior
About the role
- Deliver superior experience to Australia-based users by resolving technical issues, educating customers, documenting and escalating technical problems, staying up-to-date on product changes, owning strategic projects in Customer Support (Help Center articles, internal documentation, support operations initiatives like optimizing our AI agent), responding to inbound customer support inquiries during core business hours (9am-5pm AEST).
Requirements
- Be located in Sydney, Melbourne, or Brisbane. Able to cover Sydney business hours (9am-5pm AEST). Willing and able to travel to meet users in-person as-needed. 4-6 years of experience providing customer support in a software environment. Superior written communication skills. Superior problem-solving skills. Proven track record of driving high customer satisfaction. Proven track record of working efficiently and setting appropriate priorities independently. Proven track record of driving results outside of support queue; writing excellent documents, experience with automating customer support, and driving efficiency on support teams. Proven track record of building strong remote working relationships. Comfortable in a low-context, fast-moving environment. Self-starter requiring minimal supervision. Must travel to the U.S. for two-week initial training. No visa sponsorship available.
