LaunchDarkly

Operations

• Build trusted relationships with sales leadership, frontline managers, and their teams to deeply understand day-to-day challenges, friction points, and operational needs.
• Synthesize qualitative field feedback with quantitative signals to form an independent, balanced point of view.
• Identify patterns and themes across the field and translate them into clear problem statements, recommendations, and business impact for GTM leadership.
• Support leadership through pre-briefs and post-briefs by highlighting risks, opportunities, and focus areas tied to pipeline health and execution.
• Ensure two-way communication by helping the field understand the “why” behind process decisions, operating changes, and prioritization tradeoffs.
• Partner with sales leadership to reinforce and maintain operating rhythms across forecasting, pipeline inspection, deal reviews, and business reviews.
• Help ensure forecasting is planful and disciplined by supporting pre-work, risk identification, and follow-through during deal inspection and forecast calls.
• Diagnose pipeline health by assessing quality vs. quantity, focus vs. capacity, and translating insights into actionable guidance for managers and reps.
• Operationalize core sales processes (e.g., opportunity management and inspection standards) within weekly and monthly rhythms.
• Clarify purpose, inputs, and expected outcomes for “run-the-business” activities to reduce duplication and improve execution quality.
• Work closely with Sales Enablement to ensure programs are implemented smoothly, reinforced through managers, and adopted consistently in the field.
• Partner with RevOps and Systems teams to translate field pain points into clear, actionable system or process requirements.
• Support major tool and process rollouts by helping define field readiness, sequencing, and adoption risks.
• Collaborate with Marketing and Campaign teams to improve campaign follow-up reliability, including ownership, timing, and tooling expectations.
• Serve as a first-line escalation point when sales processes or workflows break, routing issues to the appropriate owner and ensuring closure.
• Track key performance indicators related to pipeline health, forecast accuracy, and execution quality to identify trends and risks.
• Use data and field insight to inform recommendations, prioritize improvements, and refine workflows over time.
• Document and scale best practices across regions while allowing for regional nuance.
• Continuously refine field guidance based on performance data, leader feedback, and observed execution gaps.
• Support preparation for quarterly and monthly business reviews by helping clarify focus areas, storyline, and key metrics.
• Synthesize themes, risks, and action items from reviews into durable artifacts and clear follow-up plans.
• Ensure review outputs translate into next-step priorities and operating adjustments, not just presentations.

Senior Field Operations Manager, Growth – EMEA

Chief of Staff

• Partner with the CEO to drive company-wide strategic initiatives from conception through execution.
• Help align the Executive Leadership Team and broader organization around priorities, tradeoffs, and outcomes.
• Proactively identify risks, dependencies, and gaps across critical initiatives and surface insights to leadership.
• Act as connective tissue across executives and teams to ensure strategy translates into coordinated action.
• Shape and support LaunchDarkly’s operating rhythm, including quarterly business reviews and leadership planning processes.
• Design and evolve planning frameworks that enable effective executive decision-making.
• Support annual and long-range planning cycles, synthesizing inputs and highlighting strategic implications.
• Lead the preparation and refinement of executive-level materials, including Board meeting materials, ELT presentations, and All-Company communications.
• Ensure executive content is clear, concise, decision-oriented, and aligned with company strategy.
• Partner on executive dashboards and reporting, ensuring metrics are accurate, consistent, and actionable.
• Analyze and understand data to inform strategic decisions and evaluate proposed initiatives.
• Translate analysis into clear recommendations for senior leadership audiences.
• Design agendas and content for executive meetings and off-sites with a focus on alignment and outcomes.
• Capture key decisions, clarify next steps, and support follow-through across the organization.

Content Marketing Manager

• design, write, edit and test clear, compelling in-product language
• apply systems thinking to the product
• give and solicit feedback from UX design peers
• independently identify and work on projects spanning multiple teams

Staff Content Designer – Intake

Sales Operations Manager

• Collaborate with sales leadership to operationalize the Growth-segment enablement strategy
• Translate Growth Sales and SDR leadership goals into enablement programs and deliverables
• Build and deliver globally scalable yet regionally adaptable programs
• Serve as the primary owner of Pipeline Generation (PG) enablement for the Growth segment
• Enable AEs and SDRs to create qualified pipeline through effective practices
• Support adoption and effective use of sales tools and systems
• Deliver and continuously refine onboarding programs for Growth AEs and SDRs
• Facilitate ongoing everboarding programs
• Support Growth Sales Managers and SDR Leaders with frameworks and tools
• Document and amplify examples of “what good looks like” within the Growth organization

Senior Sales Enablement Manager, Growth

Sales Development Rep

• Ownership of generating interest in LaunchDarkly through cold outreach and outbound prospecting.
• Cold call, Linkedin and Email prospective customers within Target Accounts leveraging Value Based Messaging
• Qualify and convert target prospects within our Target Customer Profile into introductory Meetings with your Account Executives
• Partner and collaborate with Account Executives on account strategy and pipeline creation
• Meet and maintain specific daily, monthly, quarterly and yearly quota & KPIs to help achieve sales goals
• Utilize tools such as Salesforce, LinkedIn Sales Navigator, ZoomInfo, Nooks, Gong, Outreach & Pocus

Senior Field Operations Manager, Growth – EMEA

Chief of Staff

Staff Content Designer – Intake

Senior Sales Enablement Manager, Growth

Sales Development Representative