LaunchDarkly

Product Designer

• Lead a group of product designers across multiple product lines.
• Establish clear expectations and accountability.
• Raise the quality and consistency of UX design across multiple product lines.
• Develop senior ICs into stronger designers that work in modern ways.
• Hire designers with demonstrated DevTools or technically complex product experience.
• Build deep trust and partner directly with Engineering and Product Directors+.
• Operate comfortably in highly technical discussions.
• Clarify decision-making boundaries between UX, PM, and Engineering.

Senior Director, UX

Full-stack Engineer

• Contribute to the development of our open-source AI SDKs, including implementing new features and keeping up-to-date with the latest development practices
• Collaborate with our engineering and product teams to drive the implementation and release of major features
• Drive key improvements to key developer experience touch points within the SDK
• Actively maintain our open-source repositories
• Identify areas of improvement and advocate for best practices
• Have an active voice in shaping both technology and product decisions

SDK Software Engineer, AI

Analyst

• Serve as a trusted advisor to the Growth, Enterprise, and Strategic Sales teams on deal construction and negotiation of complex transactions.
• Own and manage a book of business, working closely with Sales leaders to support, guide, and track high-value deal negotiations.
• Review proposed deals, provide feedback/coaching, ensure accuracy/compliance with published policies, and approve, reject, or escalate deals as needed using sound business judgment.
• Review commercial redlines and draft terms as needed to help close deals.
• Enforce established processes to ensure data integrity and consistency across closed opportunities.
• Ensure contracts and supporting documents are fully executed and uploaded to the contract management system.
• Become a subject matter expert in the CPQ tool; support its configuration and functionality.
• Train new Account Executives on opportunity creation and closeout processes.
• Coordinate information flow across Sales, Professional Services, Legal, Finance, and Operations to facilitate seamless deal execution.
• Ensure the deal review and approval processes follow company policies and compliance standards.
• Contribute to the development and implementation of deal desk policies, processes, and procedures.
• Foster strong cross-functional relationships to streamline and support the deal process.

Senior Deal Desk Analyst

Controller

• Own all core accounting functions including general ledger, month-end and quarter-end close, treasury, tax coordination, equity accounting, and external audit management
• Ensure financial statements are accurate, complete, and produced on a predictable, accelerated close timeline
• Serve as the company’s technical accounting authority and escalation point
• Own ASC 606 revenue recognition policies, processes, and judgments
• Partner closely with Legal, Sales Ops, and GTM leadership on contract structure, deal terms, and revenue implications
• Design and implement a right-sized internal control framework suitable for a high-growth private SaaS company
• Own the relationship with external auditors and advisors
• Partner with FP&A, IT, and Data & Analytics to improve automation, data flow, and accounting systems
• Lead, develop, and upgrade the accounting organization as needed
• Foster a culture of precision, accountability, and business partnership

Vice President, Controller

Artificial Intelligence

• Operate IT and enterprise systems with minimal executive oversight, while maintaining CFO-level rigor and risk awareness
• Establish a clear, modern internal technology and AI strategy aligned with LaunchDarkly’s growth ambitions
• Deliver reliable, secure, and scalable systems that executives and employees trust
• Drive step-change improvements in automation, productivity, and cost efficiency through AI and simplification
• Position IT as a proactive strategic partner—not a bottleneck or reactive support function
• Build a scalable IT operating model appropriate for a $200M–$400M+ ARR SaaS company
• Own and evolve LaunchDarkly’s internal technology roadmap, enterprise architecture, and systems strategy
• Lead principled build vs. buy decisions with a long-term, AI-aware perspective
• Modernize legacy tools, workflows, and integrations to reduce complexity and technical debt
• Ensure architectural decisions scale with company growth and increasing operational sophistication
• Own day-to-day IT operations, service management, and employee technology experience
• Ensure high availability and reliability of business-critical systems
• Partner closely with Security on identity & access management, controls, compliance, and incident response
• Establish strong business continuity and disaster recovery practices appropriate for a scaling SaaS company
• Oversee the health, configuration, and integration of core enterprise systems across Finance, HR, GTM, and collaboration platforms
• Ensure data flows cleanly, securely, and reliably across systems
• Partner with Finance, Data Engineering, and Analytics to strengthen data governance and system-level integrity
• Reduce duplication, manual reconciliation, and brittle point-to-point integrations
• Serve as the executive owner of LaunchDarkly’s internal AI strategy and execution roadmap
• Identify and deliver high-impact AI use cases (agents, automation, workflow acceleration, decision support)
• Drive measurable reductions in manual work, cycle time, and operational cost
• Balance AI-driven innovation with appropriate governance, risk management, and controls
• Maintain a forward-looking perspective on how AI is reshaping enterprise software and operating models
• Act as a trusted technology partner to Finance, GTM, Product, Engineering, People, and Security
• Translate business needs into scalable, well-architected solutions
• Enable faster decision-making and execution through thoughtful systems design
• Drive alignment and outcomes through credibility, influence, and strong execution
• Lead and develop a high-performing IT organization
• Establish clear ownership, accountability, and operating rhythms
• Define and track metrics that measure IT’s impact on reliability, cost, speed, and productivity
• Build a culture that balances service excellence with transformation mindset

Vice President, IT and Internal AI

Sales Development Rep

• Lead & Develop SDRs - Coach and support your team of SDRs using performance metrics to deliver feedback, improve conversion rates and ensure consistent productivity of your team.
• AI Optimization - Help Implement AI tooling and AI signal-based plays to scale SDR outreach and increase pipeline efficiency.
• Deliver Quality Pipeline - Implement & scale outbound strategies that generate qualified opportunities and contribute to revenue goals within our Enterprise Acquisition Segment.
• SDR Enablement - Partner with Marketing, Sales Leadership, and our Enablement Team to align on messaging, onboarding, and continuous enablement for SDRs.
• Recruit Top Talent - Recruit and hire high-caliber SDR talent to support growth and open headcount on your team.

Sales Development Manager

• Represent the trustworthiness and confidence of serious expertise in practical AI applications in customer conversations (especially as an escalation point above an SE SME)
• Spearhead the early-stage implementation and adoption of LD4AI at scale, working closely with existing customers to ensure activation and churn prevention (alongside feedback)
• Develop and document Solutions Engineering playbooks and best practices that scale beyond our first customers
• Function as a tremendous partner to the LD4AI Chief of Staff, surfacing revenue-related insights with respect to the maturation of the product accordingly
• Support LD4AI POVs ran by on-the-ground SEs
• Collaborate extensively with product and engineering teams to ensure product concepts are technically feasible and align with LaunchDarkly's strategic goals
• Drive continuous improvement by monitoring product performance, user experience, and market response, iterating based on actionable data and insights
• Confirm that LD4AI’s roadmap adheres to market demand and deliver exceptional user experiences, especially for the AI developer persona – vocalizing objections with data
• Deliver integrations against common, quantified customer requests in the form of code contributions, architecture diagrams, and whitepapers
• Function as a key technical asset in (with the Head of AI and the partnership team) technical partnerships with advantageous potential partners (like Anthropic, DataBricks, etc…)
• Publicly evangelize LD4AI at mainstream industry conferences, webinars, partner engagements, and strategic meetings
• Function as the primary owner of the disbursement of enablement material to the SE team, particularly to the designated by team/region SE LD4AI SMEs (for which you have partial, dotted-line accountability)
• Co-own Revenue Enablement of LD4AI along with the Head of AI and the LD4AI tetrad
• Work with the AI Researcher, the PMM team, and the Head of AI to build and maintain competitor playbooks