Senior Collections Specialist
LaunchDarkly
full-time
Posted on:
Location Type: Hybrid
Location: Bangalore • India
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Job Level
About the role
- Ensure collections for invoices are received in a timely manner
- Complete vendor onboarding questionnaires, registrations for payment portals, complete bank verifications, and provide necessary documentation to customers for timely payment
- Coordinate collection efforts for past due invoices
- Manage customer inquiries and resolve billing issues, including ensuring internal records for customers are accurate and up to date
- Analyze Accounts Receivable balance, Days Sales Outstanding (DSO), and provide other analytics relating to Accounts Receivable to assist with cash forecasting
- Identify potential write-offs or reserves needed, including tracking customers with consistently late payments
- Lead projects to implement additional tools to assist with collections
- Ensure all orders are processed timely and accurately in NetSuite
- Process all invoicing and ensure invoices are sent to customers timely
- Assist in month end close process and metric reporting.
- Support audit and ad-hoc analysis.
- Partner cross-functionally with Deals Desk, Legal, Sales, Internal Tools and Support teams.
Requirements
- Minimum of 4 years in Order Management and Collections.
- SaaS or Software industry experience.
- Prior experience with NetSuite (Salesforce, Stripe, Avalara experience is a plus).
- Intermediate Excel.
Benefits
- Health insurance
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Accounts ReceivableDays Sales Outstandinginvoicingcash forecastingdata analysisvendor onboardingbank verificationsmetric reportingExcel
Soft Skills
communicationproblem-solvingproject managementcross-functional collaboration