Lattice

Full-stack Engineer

• Contribute to AI evaluation pipelines, including offline evals, production tracing, and feedback systems;
• Implement and maintain performance metrics (e.g., response quality, task success, reliability) using established frameworks;
• Help create and maintain evaluation datasets and test cases to identify regressions;
• Analyze results and propose incremental improvements to model and agent quality;
• Contribute to AI system components such as RAG pipelines, retrieval systems, and multi-step workflows within existing architectures;
• Write clean, maintainable Python code that integrates with LLM providers and internal services;
• Support improvements to system reliability, observability, and performance in production;
• Deliver well-scoped projects with guidance from more senior engineers;
• Break down tasks, make steady progress, and be proactive in unblocking yourself by asking for help when needed;
• Contribute to team excellence through code reviews, documentation, and knowledge sharing;
• Collaborate with cross-functional partners to ship user-facing features.

Software Engineer, AI

Product Manager

• Own and scale a new area of our AI-native suite, from early product to broad adoption.
• Design systems, not features — the full loop from data capture to AI synthesis to workflows like reviews and calibration.
• Define what good AI looks like in a trust-critical product: transparent, evidence-backed, user in control.
• Partner deeply with Reviews, Grow, and Calibration so this becomes core to Lattice.
• Lead through ambiguity and own the hardest product questions.

Staff Product Manager, AI

Customer Support

• Provide quality support to our customers through live chat, email, and video calls
• Act as an extended branch of Customer Success by partnering with Customer Success Managers and building trusted relationships with our high-tiered clients
• Effectively identify when to work with cross functional partners to drive retention by leveraging processes and analyzing data to share customer insights
• Assist with escalated conversations to ensure the best support for all customers throughout business hours
• Mentor new team members during onboarding and career growth.
• Excelling at all individual team productivity and quality metrics.

Senior Customer Support Associate

• Responsible for building software to help companies build employee cultures
• Partner with engineers to build products across a modern tech stack
• Build and test experiments requiring cross-functional collaboration
• Identify and evangelize improvements to team output
• Maintain high-quality technical documentation
• Focus on improving user experience and reducing pain points

Software Engineer

Procurement

• You’ll be responsible for reviewing, scoping, negotiating, and executing procurement requests from intake through signature.
• You’ll partner with cross-functional leaders, stakeholders, and department contacts from FP&A, Finance, IT, Security, Compliance, Privacy, and Legal to ensure our deals meet or exceed team requirements.
• You’ll provide consultation before, during, and after deal cycles to our internal teams, ensuring that we purchase the right things and get exceptional value from our suppliers and partners.

Procurement Specialist – Contract

Designer

• Lead end-to-end design for high-impact brand systems across campaigns, product marketing launches, web experiences, and events.
• Own creative development for experiential initiatives, including industry show environment, large-format graphics, on-site collateral, and vendor production coordination.
• Translate brand strategy into scalable, high-performing design systems and assets across digital and physical touchpoints.
• Lead creative development for field marketing and experiential initiatives, including trade show environments, events, large-format graphics, and on-site brand systems.
• Own production-ready files for print and large-format vendors, ensuring accuracy in bleed, trim, color profiles (CMYK/RGB), and scaling.
• Develop executive-level presentations that translate business narratives into clear visual storytelling.
• Partner cross-functionally with GTM, product marketing, and leadership to develop design solutions aligned to business goals.
• Develop compelling executive-level presentations and sales enablement decks, translating complex ideas into clear, visually engaging narratives.
• Contribute to the evolution and documentation of brand guidelines, ensuring consistency while enabling creative flexibility.
• Identify opportunities to improve workflows, templates, and processes that increase efficiency and unlock higher-level creative thinking.
• Design with a global mindset, ensuring work scales across markets, languages, and channels.
• Provide mentorship and creative guidance to other designers, raising the bar for craft and execution.

Software Engineer, AI

Staff Product Manager, AI

Senior Customer Support Associate

Software Engineer

Procurement Specialist – Contract

Lead Brand & Production Designer