Senior Customer Support Associate
Lattice
full-time
Posted on:
Location Type: Remote
Location: New York • United States
Visit company websiteExplore more
Salary
💰 $65,000 - $81,000 per year
Job Level
About the role
- Provide quality support to our customers through live chat, email, and video calls
- Act as an extended branch of Customer Success by partnering with Customer Success Managers and building trusted relationships with our high-tiered clients
- Effectively identify when to work with cross functional partners to drive retention by leveraging processes and analyzing data to share customer insights
- Assist with escalated conversations to ensure the best support for all customers throughout business hours
- Mentor new team members during onboarding and career growth.
- Excelling at all individual team productivity and quality metrics.
Requirements
- 2-3 years of experience in customer support preferred for this leadership role
- Outstanding communication skills and ability to collaborate cross-functionally
- Strength in multi-tasking, prioritization, attention to detail, and organization
- Aptitude for learning new products and technologies
- Excellent teammate who gives ideas to improve processes
- Solid work ethic.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life, AD&D, and Disability Insurance
- Emergency Weather Support
- Wellness Apps
- Paid Parental Leave
- Paid Time off inclusive of holidays and sick time
- Commuter & Parking Accounts
- Lunches in the Office
- Internet and Phone Stipend
- 401(k) retirement plan
- Financial Planning
- Learning & Development Budget.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
communication skillscollaborationmulti-taskingprioritizationattention to detailorganizationmentoringprocess improvementcustomer insightsteam productivity