Customer Care AI Specialist
Lattice
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $76,000 - $104,000 per year
About the role
- Own Fin performance and continuous improvement
- Stay informed about new Fin features and help maintain the Lattice x Intercom partnership
- Analyze front-line support data
- Improve knowledge and content coverage
- Proactively test and QA the AI experience
- Collaborate across teams
- Maintain and improve workflows
Requirements
- Familiarity with AI support tools, chatbots, or LLM-based systems
- Experience working with customer support platforms such as Zendesk, Intercom, Salesforce, Jira, or Guru
- Experience improving operational processes or customer support workflows
- Interest in using data to improve systems and workflows
- Ability to work independently and navigate ambiguity in a fast-paced environment
- Strong collaboration skills and ability to work across different teams
- Clear written and verbal communication skills
- A customer-first mindset and empathy for customer support experiences.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life, AD&D, and Disability Insurance
- Emergency Weather Support
- Wellness Apps
- Paid Parental Leave
- Paid Time off inclusive of holidays and sick time
- Commuter & Parking Accounts
- Lunches in the Office
- Internet and Phone Stipend
- 401(k) retirement plan
- Financial Planning
- Learning & Development Budget
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
AI support toolschatbotsLLM-based systemsoperational processescustomer support workflowsdata analysis
Soft Skills
collaborationindependencenavigating ambiguityclear communicationcustomer-first mindsetempathy