ServiceNow Release Manager
Latitude IT
full-time
Posted on:
Location Type: Remote
Location: Florida • United States
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Tech Stack
About the role
- Serve as the Release Manager, overseeing the planning, coordination, and execution of releases within the ServiceNow platform to support NIH/HHS initiatives.
- Act as a senior ServiceNow technical Subject Matter Expert (SME), providing guidance and expertise on release management processes and best practices.
- Develop and maintain release schedules, ensuring alignment with project timelines and organizational priorities.
- Collaborate with stakeholders across NIH/HHS to define release requirements, manage dependencies, and mitigate risks.
- Ensure the successful deployment of ServiceNow updates, enhancements, and new features, minimizing disruption to operations.
- Lead efforts to standardize and optimize release management processes, driving efficiency and consistency across the organization.
- Monitor and report on release progress, identifying and resolving issues to ensure timely delivery.
- Provide technical leadership and mentorship to teams involved in release activities, fostering a culture of collaboration and excellence.
- Develop and maintain documentation related to release management, including plans, schedules, and post-release reports.
- Stay current with ServiceNow platform updates, new features, and industry trends to drive innovation and continuous improvement.
Requirements
- 5+ years of relevant experience in release management within ServiceNow or similar platforms/environments.
- Proven expertise as a senior ServiceNow technical SME, with a deep understanding of platform capabilities, workflows, and integrations.
- Strong knowledge of release management processes, tools, and best practices.
- Experience managing complex releases in large-scale environments, including planning, coordination, and execution.
- Excellent problem-solving and analytical skills, with the ability to identify and resolve issues quickly and effectively.
- Strong communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
- Experience working within NIH/HHS environments, with a deep understanding of their processes, policies, and mission.
- Ability to develop and maintain detailed documentation, including release plans, schedules, and reports.
- Existing Public Trust Clearance or Ability to Obtain an NIH Badge
Benefits
- Medical, Vision, Dental
- Paid Vacation & Sick Time
- Paid Federal Holidays
- 401k Retirement Plan with 100% Company Matching
- Employer Paid Life Insurance
- Continued Education Assistance
- Employee Assistance Program (EAP)
- Commuter Benefits Program
- Health Savings Account (HSA)
- Caregiver Support Program
- Adoption Assistance Program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
release managementServiceNowworkflow managementintegration managementrelease planningrelease coordinationrelease executionproblem-solvinganalytical skillsdocumentation
Soft skills
communicationinterpersonal skillsstakeholder engagementmentorshipcollaborationleadershipefficiency optimizationrisk managementissue resolutioninnovation
Certifications
Public Trust ClearanceNIH Badge