Latitude IT

ServiceNow

• Serve as the lead ServiceNow Architect, providing technical leadership and expertise in designing, implementing, and optimizing ServiceNow solutions.
• Architect and deliver scalable, high-performing ServiceNow solutions tailored to meet client requirements, with a focus on Human Resources (HR) workflows.
• Collaborate with stakeholders to gather and analyze business requirements, translating them into technical designs and implementation plans.
• Lead the development and deployment of ServiceNow modules, ensuring alignment with best practices and organizational goals.
• Provide guidance and mentorship to development teams, ensuring adherence to architectural standards and quality assurance processes.
• Oversee the integration of ServiceNow with other enterprise systems, ensuring seamless data flow and interoperability.
• Develop and maintain technical documentation, including architecture diagrams, design specifications, and implementation guides.
• Stay current with ServiceNow platform updates, new features, and industry trends to drive innovation and continuous improvement.
• Support pre-sales activities by providing technical expertise, solution demonstrations, and effort estimations.

ServiceNow Architect

• Lead and manage IT programs within NIH to ensure alignment with organizational goals and objectives.
• Oversee enterprise ServiceNow implementations, upgrades, and operations to optimize performance and ensure compliance with NIH standards.
• Collaborate with NIH stakeholders to identify requirements, manage expectations, and deliver mission-critical solutions.
• Develop and maintain project plans, schedules, budgets, and resource allocations to ensure successful program delivery.
• Ensure adherence to ITIL best practices for service delivery and management, driving continuous improvement in IT operations.
• Provide leadership and guidance to cross-functional teams, fostering collaboration and innovation.
• Monitor program performance, identify risks, and implement mitigation strategies to ensure successful outcomes.
• Prepare and deliver program reports, presentations, and updates to NIH leadership and stakeholders.
• Ensure compliance with federal regulations, policies, and standards applicable to NIH IT programs.

ServiceNow Program Manager

• Serve as the ServiceNow Technical Lead, overseeing the design, development, and implementation of ServiceNow solutions across multiple modules, including CMDB, ITSM, SPM, and HRSD.
• Lead technical teams in configuring and customizing the ServiceNow platform to meet client requirements and business objectives.
• Collaborate with stakeholders to gather and analyze requirements, translating them into technical solutions and implementation plans.
• Ensure the successful deployment and integration of ServiceNow modules, maintaining alignment with best practices and organizational standards.
• Provide technical expertise in the implementation and optimization of the Configuration Management Database (CMDB) to ensure accurate and reliable data.
• Drive the adoption and implementation of IT Service Management (ITSM) processes and tools to enhance service delivery.
• Support the implementation of Strategic Portfolio Management (SPM) and Human Resources Service Delivery (HRSD) modules to streamline operations and improve user experience.
• Develop and maintain technical documentation, including design specifications, configuration guides, and operational procedures.
• Mentor and guide junior developers and administrators, fostering a culture of technical excellence and collaboration.
• Stay up to date with ServiceNow platform updates, new features, and industry trends to drive continuous improvement and innovation.

ServiceNow Technical Lead

• Serve as the Strategic Platform Advisor, providing expert guidance on ServiceNow governance and service management strategies to support NIH/CIT and NIH ICOs.
• Act as a trusted advisor to NIH leadership, offering insights and recommendations for optimizing the ServiceNow ecosystem and aligning it with organizational goals.
• Lead efforts in multi-instance environments, including strategic consolidation of instances to enhance efficiency and reduce complexity.
• Develop and implement governance frameworks for ServiceNow, ensuring compliance with NIH policies and industry best practices.
• Collaborate with stakeholders across NIH/CIT and ICOs to identify requirements, define priorities, and deliver solutions that drive mission success.
• Provide expertise in ITIL 4 Managing Professional and Strategic Leader practices to enhance service delivery and operational excellence.
• Monitor and report on platform performance, identifying opportunities for improvement and driving continuous innovation.
• Support strategic planning initiatives, aligning ServiceNow capabilities with NIH’s long-term objectives and priorities.
• Develop and maintain documentation related to governance frameworks, instance consolidation strategies, and platform roadmaps.
• Stay current with ServiceNow platform updates, new features, and industry trends to ensure NIH remains at the forefront of technology innovation.

ServiceNow Platform Advisor

• Serve as the Lead Business Analyst, driving IT and business analysis efforts to support NIH/HHS initiatives and objectives.
• Conduct detailed process analysis to identify inefficiencies, gaps, and opportunities for improvement across IT systems and workflows.
• Collaborate with stakeholders across NIH/HHS to gather requirements, define business needs, and translate them into actionable technical solutions.
• Lead efforts in instance consolidation, ensuring seamless integration and optimization of IT systems and platforms.
• Develop and maintain comprehensive documentation, including business requirements, process workflows, and system specifications.
• Facilitate stakeholder engagement sessions, workshops, and meetings to ensure alignment and buy-in for proposed solutions.
• Provide expertise in ITIL 4.0 best practices to enhance service delivery and operational efficiency.
• Support project teams in the implementation of IT solutions, ensuring alignment with business goals and compliance with NIH/HHS standards.
• Monitor and report on project progress, risks, and outcomes to stakeholders and leadership.
• Stay current with NIH/HHS policies, regulations, and industry trends to ensure solutions remain compliant and innovative.

ServiceNow Business Analyst

• Serve as the Release Manager, overseeing the planning, coordination, and execution of releases within the ServiceNow platform to support NIH/HHS initiatives.
• Act as a senior ServiceNow technical Subject Matter Expert (SME), providing guidance and expertise on release management processes and best practices.
• Develop and maintain release schedules, ensuring alignment with project timelines and organizational priorities.
• Collaborate with stakeholders across NIH/HHS to define release requirements, manage dependencies, and mitigate risks.
• Ensure the successful deployment of ServiceNow updates, enhancements, and new features, minimizing disruption to operations.
• Lead efforts to standardize and optimize release management processes, driving efficiency and consistency across the organization.
• Monitor and report on release progress, identifying and resolving issues to ensure timely delivery.
• Provide technical leadership and mentorship to teams involved in release activities, fostering a culture of collaboration and excellence.
• Develop and maintain documentation related to release management, including plans, schedules, and post-release reports.
• Stay current with ServiceNow platform updates, new features, and industry trends to drive innovation and continuous improvement.

ServiceNow Release Manager

Cloud Engineer

• Support our VA clients in their Cloud Operations to Enhance, Optimize, and Maintain their Computing Capabilities across their Technical Landscape
• Working with VA System Administrators when Supporting Application Teams
• Working with Project Teams to Operate and Maintain (O&M) of VA Applications on AWS GovCloud
• Utilizing Automation Tools such as Terraform, Ansible, Cloud Formation, or Similiar
• Assist with Upgrading, Installing, and Configuring monitoring solution for AWS or Azure for Windows or Linux servers
• Create and maintain gold images/scripts
• Assist with reporting on current infrastructure status
• Document each application’s production operations processes via a production operation manual (POM)

AWS Cloud Engineer

Engineer

• Advise on cost efficiency for future usage and cost optimization for current infrastructure.
• Automate the management and enforcement of policies.
• Create and maintain documentation related to architecture and operational processes for Splunk.
• Develop a set of best practices and architecture patterns.
• Help maintain regulatory compliance of the Splunk infrastructure.
• Help monitor and maintain Splunk performance, availability, and capacity.
• Maintain cloud network configurations.
• Maintain gold images.
• Offer solutions for Splunk technical questions, issues, and escalations. This will include working with Splunk Support as needed.
• Provide best practices in adoption, expansion, and operations of Splunk Enterprise and Splunk Cloud.
• Provide operations monitoring of Splunk platform to enable proactive issue identification, response, and resolution.
• Recommend and execute improvements to the existing Splunk architecture and design with growth and scalability in mind to optimize performance, stability, reliability, and agility.
• Responsible for reporting on current infrastructure status, and planning for future usage.
• Responsible for Splunk agent (i.e., Universal Forwarder) deployment and server infrastructure analysis, optimization, and capacity planning.
• Support and guide client resources that include Splunk Administrators, Architects, Knowledge Managers, Developers, and Users for increasing Splunk adoption and overall customer success.
• Support large-scale deployments with data feeds from multiple on premise and cloud data centers.
• Upgrade, install, configure monitoring solution for AWS for Windows and Linux servers.
• Utilize automation tool such as Terraform, Ansible, AWS Cloud Formation, Azure Resource Manager, or similar.