ServiceNow Platform Advisor
Latitude IT
full-time
Posted on:
Location Type: Remote
Location: Florida • United States
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Tech Stack
About the role
- Serve as the Strategic Platform Advisor, providing expert guidance on ServiceNow governance and service management strategies to support NIH/CIT and NIH ICOs.
- Act as a trusted advisor to NIH leadership, offering insights and recommendations for optimizing the ServiceNow ecosystem and aligning it with organizational goals.
- Lead efforts in multi-instance environments, including strategic consolidation of instances to enhance efficiency and reduce complexity.
- Develop and implement governance frameworks for ServiceNow, ensuring compliance with NIH policies and industry best practices.
- Collaborate with stakeholders across NIH/CIT and ICOs to identify requirements, define priorities, and deliver solutions that drive mission success.
- Provide expertise in ITIL 4 Managing Professional and Strategic Leader practices to enhance service delivery and operational excellence.
- Monitor and report on platform performance, identifying opportunities for improvement and driving continuous innovation.
- Support strategic planning initiatives, aligning ServiceNow capabilities with NIH’s long-term objectives and priorities.
- Develop and maintain documentation related to governance frameworks, instance consolidation strategies, and platform roadmaps.
- Stay current with ServiceNow platform updates, new features, and industry trends to ensure NIH remains at the forefront of technology innovation.
Requirements
- ITIL 4 Managing Professional and Strategic Leader certifications.
- 10+ years of extensive experience in service management and ServiceNow governance.
- Proven expertise in the ServiceNow ecosystem, with a strong track record of success at CIT and NIH ICOs.
- Experience managing multi-instance environments, including strategic consolidation of instances.
- Strong analytical and problem-solving skills, with the ability to design innovative solutions to complex challenges.
- Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
- Deep understanding of NIH/CIT and ICO processes, policies, and mission.
- Ability to develop and maintain detailed documentation, including governance frameworks, consolidation strategies, and roadmaps.
- Existing Public Trust Clearance or Ability to Obtain an NIH Badge.
Benefits
- Medical, Vision, Dental
- Paid Vacation & Sick Time
- Paid Federal Holidays
- 401k Retirement Plan with 100% Company Matching
- Employer Paid Life Insurance
- Continued Education Assistance
- Employee Assistance Program (EAP)
- Commuter Benefits Program
- Health Savings Account (HSA)
- Caregiver Support Program
- Adoption Assistance Program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ServiceNow governanceServiceNow ecosystemmulti-instance environmentsgovernance frameworksITIL 4 Managing ProfessionalITIL 4 Strategic Leaderservice managementanalytical skillsproblem-solving skillsdocumentation development
Soft skills
communication skillsinterpersonal skillsstakeholder engagementinfluencing skillsstrategic planningcollaborationinnovationleadershiporganizational skillsanalytical thinking
Certifications
ITIL 4 Managing ProfessionalITIL 4 Strategic LeaderPublic Trust Clearance