Latitude IT

ServiceNow Technical Lead

Latitude IT

full-time

Posted on:

Location Type: Remote

Location: Florida • United States

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Job Level

Senior

Tech Stack

ITSMServiceNow

About the role

  • Serve as the ServiceNow Technical Lead, overseeing the design, development, and implementation of ServiceNow solutions across multiple modules, including CMDB, ITSM, SPM, and HRSD.
  • Lead technical teams in configuring and customizing the ServiceNow platform to meet client requirements and business objectives.
  • Collaborate with stakeholders to gather and analyze requirements, translating them into technical solutions and implementation plans.
  • Ensure the successful deployment and integration of ServiceNow modules, maintaining alignment with best practices and organizational standards.
  • Provide technical expertise in the implementation and optimization of the Configuration Management Database (CMDB) to ensure accurate and reliable data.
  • Drive the adoption and implementation of IT Service Management (ITSM) processes and tools to enhance service delivery.
  • Support the implementation of Strategic Portfolio Management (SPM) and Human Resources Service Delivery (HRSD) modules to streamline operations and improve user experience.
  • Develop and maintain technical documentation, including design specifications, configuration guides, and operational procedures.
  • Mentor and guide junior developers and administrators, fostering a culture of technical excellence and collaboration.
  • Stay up to date with ServiceNow platform updates, new features, and industry trends to drive continuous improvement and innovation.

Requirements

  • 10+ years of hands-on experience in implementing and managing ServiceNow solutions, with expertise in CMDB, ITSM, SPM, and HRSD.
  • Proven experience in designing and deploying Configuration Management Database (CMDB) solutions, including data modeling and integration.
  • Strong knowledge of IT Service Management (ITSM) processes and tools, with a focus on incident, problem, change, and request management.
  • Experience implementing Strategic Portfolio Management (SPM) solutions to support project and portfolio management.
  • Expertise in Human Resources Service Delivery (HRSD) module implementation and optimization.
  • Strong understanding of ServiceNow platform capabilities, including workflows, scripting, and integrations.
  • Excellent problem-solving and analytical skills, with the ability to design innovative solutions to complex challenges.
  • Effective communication and interpersonal skills, with the ability to collaborate with stakeholders at all levels.
  • Experience leading technical teams and managing large-scale ServiceNow implementations.
  • Existing Public Trust Clearance or Ability to Obtain an NIH Badge.
Benefits
  • Medical, Vision, Dental
  • Paid Vacation & Sick Time
  • Paid Federal Holidays
  • 401k Retirement Plan with 100% Company Matching
  • Employer Paid Life Insurance
  • Continued Education Assistance
  • Employee Assistance Program (EAP)
  • Commuter Benefits Program
  • Health Savings Account (HSA)
  • Caregiver Support Program
  • Adoption Assistance Program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
ServiceNowCMDBITSMSPMHRSDdata modelingintegrationworkflowsscriptingimplementation
Soft skills
problem-solvinganalytical skillscommunicationinterpersonal skillscollaborationmentoringleadershiptechnical excellence
Certifications
Public Trust ClearanceNIH Badge