ServiceNow Program Manager
Latitude IT
full-time
Posted on:
Location Type: Remote
Location: Florida • United States
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Tech Stack
About the role
- Lead and manage IT programs within NIH to ensure alignment with organizational goals and objectives.
- Oversee enterprise ServiceNow implementations, upgrades, and operations to optimize performance and ensure compliance with NIH standards.
- Collaborate with NIH stakeholders to identify requirements, manage expectations, and deliver mission-critical solutions.
- Develop and maintain project plans, schedules, budgets, and resource allocations to ensure successful program delivery.
- Ensure adherence to ITIL best practices for service delivery and management, driving continuous improvement in IT operations.
- Provide leadership and guidance to cross-functional teams, fostering collaboration and innovation.
- Monitor program performance, identify risks, and implement mitigation strategies to ensure successful outcomes.
- Prepare and deliver program reports, presentations, and updates to NIH leadership and stakeholders.
- Ensure compliance with federal regulations, policies, and standards applicable to NIH IT programs.
Requirements
- Project Management Professional (PMP) certification.
- Information Technology Infrastructure Library (ITIL) certification.
- 10+ years of proven experience managing enterprise ServiceNow environments, including implementation, customization, and operations.
- Demonstrated experience managing IT engagements within HHS/NIH environments, with a deep understanding of NIH processes, policies, and mission.
- Strong leadership, communication, and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels.
- Proven ability to manage large-scale IT programs, including budget management, resource allocation, and risk mitigation.
- Expertise in IT service delivery, process improvement, and performance optimization.
- Existing Public Trust Clearance or Ability to Obtain an NIH Badge.
Benefits
- Medical, Vision, Dental
- Paid Vacation & Sick Time
- Paid Federal Holidays
- 401k Retirement Plan with 100% Company Matching
- Employer Paid Life Insurance
- Continued Education Assistance
- Employee Assistance Program (EAP)
- Commuter Benefits Program
- Health Savings Account (HSA)
- Caregiver Support Program
- Adoption Assistance Program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ServiceNowITILproject managementbudget managementresource allocationrisk mitigationprocess improvementperformance optimizationenterprise IT managementcustomization
Soft skills
leadershipcommunicationinterpersonal skillsstakeholder engagementcollaborationinnovationexpectation managementproblem-solvingreportingpresentation skills
Certifications
Project Management Professional (PMP)ITIL certificationPublic Trust Clearance