Technology Manager
Latham & Watkins
full-time
Posted on:
Location Type: Hybrid
Location: Chicago • Illinois • United States
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Salary
💰 $160,000 - $175,000 per year
About the role
- Engaging with fee earners and business services to understand how technology fits into the commercial and business context of their work, collaborating with the Director of Technology to suggest improvements in technology use and implementation
- Implementing global technology policies, procedures, and standards locally, and customizing complex applications through active consultation with users to meet local needs
- Ensuring full compliance with security, risk management, and disaster recovery policies, including data backup and personal data protection
- Managing the local delivery of end-user training and consulting to meet global standards and local requirements
- Overseeing the Service Desk operations, resolving advanced hardware, software, and network issues, and liaising with technical support from manufacturers when necessary
- Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains
Requirements
- A bachelor's degree or equivalent
- A bachelor's degree in Computer Science, Business Information Systems, or related field, preferably
- A minimum of six (6) years’ experience in technology systems and service delivery management, ideally in an ITIL-based environment
- A minimum of four (4) years’ experience in a supervisory or managerial role
Benefits
- Healthcare, life and disability insurance
- A generous 401k plan
- At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
- Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
- Professional development programs
- Employee discounts
- Affinity groups, networks, and coalitions for lawyers and staff
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technology implementationdata backupdisaster recoverysecurity compliancerisk managementservice delivery managementITILapplication customizationend-user trainingtechnical support
Soft Skills
collaborationcommunicationconsultationproblem-solvingleadershiporganizational skillstraining managementuser engagementconfidentialitystakeholder management