Enterprise Account Director
Later
full-time
Posted on:
Location Type: Remote
Location: Illinois • Massachusetts • United States
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Salary
💰 $175,000 - $225,000 per year
Job Level
About the role
- Own the long-term success and commercial growth of a portfolio of enterprise clients, with accountability for retention, expansion, and multi-year value creation.
- Develop and execute tailored account success plans that align Later’s capabilities to each client’s strategic business objectives.
- Proactively identify expansion opportunities by deeply understanding client priorities, organizational changes, and market dynamics.
- Partner closely with Sales to support enterprise growth strategies, including renewals, upsells, and strategic expansions.
- Lead high-impact client engagements including executive business reviews, strategic planning sessions, and educational workshops (e.g., lunch-and-learns).
- Serve as the primary point of contact across the full client lifecycle—onboarding, execution, expansion, and renewal—ensuring clarity, momentum, and accountability at every stage.
- Navigate complex, regulated environments with confidence, ensuring solutions meet client requirements while maximizing business value.
- Ensure seamless execution by partnering closely with delivery and execution teams to translate strategy into results.
- Collaborate cross-functionally with Sales, Product, Marketing, Data, and Delivery teams to design solutions that solve real client problems.
- Act as an internal advocate for enterprise clients, ensuring priorities, risks, and opportunities are clearly communicated and addressed.
- Share insights and learnings across teams to elevate how Later serves enterprise customers.
- Be a visible, credible presence with senior client stakeholders, including VPs, C-suite leaders, and department heads.
- Lead complex client conversations with clarity, confidence, and sound judgment—even in high-pressure or ambiguous situations.
- Model accountability, preparation, and follow-through, setting a high standard for enterprise account ownership across the organization.
- Stay deeply informed on trends in social, influencer marketing, and regulated industries to proactively advise clients.
- Gather and synthesize client feedback and market insights to inform product evolution and go-to-market strategy.
- Represent Later externally at industry events, webinars, panels, and executive networking forums.
Requirements
- 6+ years of experience in strategic account management, customer success, or enterprise sales, with direct ownership of revenue retention and growth.
- Proven experience working with enterprise brands in influencer or social marketing, ideally within regulated or highly restricted industries.
- Demonstrated success navigating complex enterprise buying cycles and multi-stakeholder decision-making environments.
- Track record of building trusted relationships with senior decision-makers and anticipating organizational changes.
- Exceptional communication, presentation, and negotiation skills, with the ability to command executive-level conversations.
- Strong operational discipline and time management skills to deliver against KPIs and defined business outcomes.
- Experience working cross-functionally with Sales, Product, Marketing, Data, and Delivery teams.
- Willingness to travel as needed to support key client relationships.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities
- Various benefits plans
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
strategic account managementcustomer successenterprise salesrevenue retentiongrowth strategiesinfluencer marketingsocial marketingnegotiationKPI managementproduct evolution
Soft Skills
communicationpresentationnegotiationrelationship buildingoperational disciplinetime managementclarityconfidencejudgmentcross-functional collaboration