Enterprise Account Director
Later
full-time
Posted on:
Location Type: Remote
Location: Remote • Illinois, Massachusetts • 🇺🇸 United States
Visit company websiteSalary
💰 $175,000 - $225,000 per year
Job Level
Lead
About the role
- Own the long-term success and commercial growth of a portfolio of enterprise clients, with accountability for retention, expansion, and multi-year value creation.
- Develop and execute tailored account success plans that align Later’s capabilities to each client’s strategic business objectives.
- Proactively identify expansion opportunities by deeply understanding client priorities, organizational changes, and market dynamics.
- Partner closely with Sales to support enterprise growth strategies, including renewals, upsells, and strategic expansions.
- Lead high-impact client engagements including executive business reviews, strategic planning sessions, and educational workshops (e.g., lunch-and-learns).
- Serve as the primary point of contact across the full client lifecycle—onboarding, execution, expansion, and renewal—ensuring clarity, momentum, and accountability at every stage.
- Navigate complex, regulated environments with confidence, ensuring solutions meet client requirements while maximizing business value.
- Ensure seamless execution by partnering closely with delivery and execution teams to translate strategy into results.
- Collaborate cross-functionally with Sales, Product, Marketing, Data, and Delivery teams to design solutions that solve real client problems.
- Act as an internal advocate for enterprise clients, ensuring priorities, risks, and opportunities are clearly communicated and addressed.
- Share insights and learnings across teams to elevate how Later serves enterprise customers.
- Be a visible, credible presence with senior client stakeholders, including VPs, C-suite leaders, and department heads.
- Lead complex client conversations with clarity, confidence, and sound judgment—even in high-pressure or ambiguous situations.
- Model accountability, preparation, and follow-through, setting a high standard for enterprise account ownership across the organization.
- Stay deeply informed on trends in social, influencer marketing, and regulated industries to proactively advise clients.
- Gather and synthesize client feedback and market insights to inform product evolution and go-to-market strategy.
- Represent Later externally at industry events, webinars, panels, and executive networking forums.
Requirements
- 6+ years of experience in strategic account management, customer success, or enterprise sales, with direct ownership of revenue retention and growth.
- Proven experience working with enterprise brands in influencer or social marketing, ideally within regulated or highly restricted industries.
- Demonstrated success navigating complex enterprise buying cycles and multi-stakeholder decision-making environments.
- Track record of building trusted relationships with senior decision-makers and anticipating organizational changes.
- Exceptional communication, presentation, and negotiation skills, with the ability to command executive-level conversations.
- Strong operational discipline and time management skills to deliver against KPIs and defined business outcomes.
- Experience working cross-functionally with Sales, Product, Marketing, Data, and Delivery teams.
- Willingness to travel as needed to support key client relationships.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities
- Various benefits plans
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
strategic account managementcustomer successenterprise salesrevenue retentiongrowth strategiesinfluencer marketingsocial marketingnegotiationKPI managementproduct evolution
Soft skills
communicationpresentationnegotiationrelationship buildingoperational disciplinetime managementclarityconfidencejudgmentcross-functional collaboration