Latent

Product Operations

• Serve as the first point of contact for customer inquiries, delivering accurate, empathetic, and timely resolutions across technical and product-related issues (AI output quality, application access, authentication, error logs, etc.).
• Manage multiple competing priorities while maintaining strong responsiveness, reliability, and accountability during support shifts.
• Troubleshoot complex issues in partnership with cross-functional teams, escalating appropriately while ensuring a high-quality customer experience.
• Develop and maintain deep knowledge of Latent’s products, features, and workflows.
• Document customer interactions, issues, and feedback to support continuous product and process improvement (FAQs, knowledge base content, internal documentation).
• Own tasks independently while contributing to team workflows and ongoing refinement of support operations.

Product Operations and Support Associate

Product Marketing

• Own positioning, packaging, launch, and partner go-to-market
• Define narrative, packaging and positioning per release
• Build the sales-enablement library pitch decks, persona-specific narratives
• Manage the PR agency on tier-1 trade and business-press placements
• Own the narrative arc at major events

Senior Product Marketing Manager

Growth Marketing

• Own customer-led demand at Latent
• Find stories, data, and proof from partners
• Build customer-interview motion and surface data case studies
• Maintain a live customer-quote and proof-point library
• Produce video case studies alongside the Creative Lead
• Launch campaigns that drive customer demand
• Support customer events and activations

Product Operations and Support Associate

Senior Product Marketing Manager

Senior Customer-Led Growth Manager