LatamCent

Enterprise Customer Success Manager

LatamCent

full-time

Posted on:

Location Type: Remote

Location: Colombia

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About the role

  • Build trusted relationships with enterprise customers and develop a deep understanding of their business priorities and internal processes
  • Lead onboarding, implementation, and rollout of the Dado platform across customer organizations
  • Act as the primary point of contact for customers and coordinate across multiple internal and external stakeholders
  • Develop deep expertise in the Dado platform to recommend the best workflows and solutions for each customer
  • Troubleshoot product issues, investigate root causes, and provide short-term workarounds while coordinating with engineering teams on long-term fixes
  • Monitor product adoption and identify opportunities to expand usage across additional teams or use cases
  • Proactively identify churn risks and work with customers to maintain long-term success and retention
  • Share customer insights and product feedback with the product team to help shape platform improvements
  • Manage multiple enterprise accounts while maintaining clear organization and proactive communication

Requirements

  • 3+ years of experience in Customer Success, Account Management, consulting, or agency client-facing roles
  • Experience managing relationships with enterprise or mid-market customers
  • Ability to quickly learn complex software products and guide customers through implementation and adoption
  • Strong problem-solving skills with a structured, methodical approach to troubleshooting
  • Excellent written and verbal communication skills in English (C1 or C2 level)
  • Highly organized and proactive with strong ownership over projects and outcomes
  • Comfortable working in remote, distributed teams
  • Availability to work during U.S. Eastern Time or Central Time business hours
Benefits
  • Remote role based in Latin America
  • Must work within U.S. Eastern Time or Central Time business hours
  • Competitive compensation in USD (based on experience)
  • Full-time position
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successaccount managementconsultingclient-facing rolessoftware implementationtroubleshootingproduct adoptionworkflow solutionsroot cause analysisproject management
Soft Skills
relationship buildingcommunicationproblem-solvingorganizational skillsproactiveownershipadaptabilityteam collaborationcustomer insightsfeedback sharing