Lassie

Operations

• Process and evaluate customer claims, ensuring accuracy and fairness in decision-making.
• Respond to customer inquiries via email, chat, and phone, delivering top-notch support.
• Assist pet parents with understanding our policies and coverage, providing clarity and reassurance.
• Collaborate with internal teams to improve customer journeys and claims workflows.
• Maintain detailed and accurate records in our systems to support seamless operations.
• Reporting directly to Head of Customer Success & Claims.

Customer Operations Handler