Lark

Clinical Operations

• Design and build triage logic and escalation pathways for urgent symptoms, abnormal results, medication concerns, and other clinical red flags
• Work with product and engineering to translate clinical decision logic into workflows and system design
• Pressure-test pathways against edge cases and near-miss scenarios before launch
• Maintain versioned documentation of triage trees, escalation pathways, and protocol changes
• Prepare summaries of changes and clinical findings for leadership review and sign-off
• Establish and run ongoing QA for triage and escalation performance, including sampling, protocol-adherence review, and outcome tracking
• Track quality metrics, identify process or system gaps, and drive corrective action
• Run recurring QA cycles and close the loop on findings
• Represent clinical needs in product and engineering discussions involving triage, alerts, and clinical workflows
• Translate clinical needs into practical specifications and flag constraints affecting clinical safety
• Support QA of new features and workflow changes before launch
• Provide day-to-day operational support to patient-facing clinical staff
• Bring frontline feedback into protocol and documentation updates

Clinical Operations Lead