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Clinical Operations Lead
LarkClinical Operations Lead designing triage, escalation, and QA workflows for Lark Health’s AI-powered cardiometabolic care. Translating clinical judgment into documented systems and protocols for scalable patient programs.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in designing triage protocols and escalation pathways while ensuring adherence to clinical safety standards. Proficient in cross-functional collaboration with product and engineering teams to translate clinical needs into actionable workflows and documentation.
Highest-signal resume keywords
Active RN LicenseTriage Protocol DevelopmentQuality Assurance ProcessesCross-Functional CollaborationClinical Decision Support Tools
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Triage Logic DesignEscalation Pathway DevelopmentVersioned DocumentationQuality Metrics TrackingProtocol-Adherence ReviewIncident ReviewClinical Workflow TranslationTelehealth ExperienceRemote Patient MonitoringChronic Disease Management
Soft Skills
Strong Documentation SkillsOperational Support
Tools & Technologies
AI-Enabled Clinical WorkflowsClinical Decision Support Tools
Certifications & Qualifications
Active RN License
Industry Keywords
Value-Based CareMedicare-Facing Clinical OperationsTelephone TriageNurse Advice Line
About the role
Key responsibilities & impact- Design and build triage logic and escalation pathways for urgent symptoms, abnormal results, medication concerns, and other clinical red flags
- Work with product and engineering to translate clinical decision logic into workflows and system design
- Pressure-test pathways against edge cases and near-miss scenarios before launch
- Maintain versioned documentation of triage trees, escalation pathways, and protocol changes
- Prepare summaries of changes and clinical findings for leadership review and sign-off
- Establish and run ongoing QA for triage and escalation performance, including sampling, protocol-adherence review, and outcome tracking
- Track quality metrics, identify process or system gaps, and drive corrective action
- Run recurring QA cycles and close the loop on findings
- Represent clinical needs in product and engineering discussions involving triage, alerts, and clinical workflows
- Translate clinical needs into practical specifications and flag constraints affecting clinical safety
- Support QA of new features and workflow changes before launch
- Provide day-to-day operational support to patient-facing clinical staff
- Bring frontline feedback into protocol and documentation updates
Requirements
What you’ll need- Active, unrestricted RN license
- Experience building or substantially revising triage protocols, escalation pathways, or clinical decision logic
- Experience working cross-functionally with product and/or engineering teams
- Strong documentation skills, including clean, versioned documentation
- Experience with QA processes such as chart review, protocol-adherence audits, or incident review
- Experience in telehealth, virtual care, remote patient monitoring, or chronic disease management programs
- Familiarity with value-based care or Medicare-facing clinical operations
- Experience with AI-enabled clinical workflows or clinical decision support tools
- Triage line, telephone triage, or nurse advice line background
- Must reside within the United States
Benefits
Comp & perks- Comprehensive benefits package
- Potential participation in a bonus program
- Stock awards, where applicable
- Remote work