Lanlink Informática Ltda.

Account Manager

• Conduct client visits to understand their business;
• Record and internally forward requests, expectations and nuances identified at each stage of the sales process (Planning - Prospecting – Qualification - Development – Negotiation - In Closing – Closing), interacting with the appropriate internal teams and, when relevant, with involved manufacturers/vendors;
• Prepare and contribute to presentations and proposals from the perspective of the business, the client, the market and the company, effectively contributing to the planned solution;
• Create RTC (Road Map to Close) for key opportunities identified as strategic;
• Perform territory planning and gap analysis when necessary;
• Manage and plan commercial activities, including a weekly visit plan and analysis of market potential, considering expansion into new clients and additional opportunities within existing clients;
• Demonstrate the ability to integrate people, objectives and results, using knowledge of the situational environment (client business and strategic issues) aligned with our capabilities and offerings (company portfolio);
• Identify the stage of the client's potential need (Active; solution-aware/admitted; or Latent);
• Prepare proposals and, when necessary, request support to develop commercial conditions, including the solution itself (interaction with pre-sales and manufacturers), specifying all necessary details about the client's needs;
• Follow up on proposed solutions with clients to overcome identified obstacles (potential objections);
• Negotiate proposal terms and pricing within established decision-making limits;
• Monitor customer satisfaction through surveys and other information-gathering tools;
• Perform consultative work with clients to identify additional business opportunities;
• Keep client opportunity information up to date in the company's systems;
• Identify key contacts in client relationships and their formal roles (organizational chart) and informal roles (influencers). In particular, map who makes the purchase decision;
• Perform other related activities.

Solutions Engineer

• Responsável pela concepção e desenho das soluções de Datacenter oferecidas aos clientes, elaborando as propostas técnicas e levantando custos da solução.
• Através das informações levantadas pela equipe comercial, o Consultor deve diagnosticar as necessidades dos clientes e conceber a solução tecnológica Ativos de TIC, Alta Disponibilidade, Recuperação de desastres, Conectividade, Virtualização, Nuvem Privada, Retenção de Dados baseando-se em requisitos definidos, na análise da competitividade das soluções potenciais e do portfólio de produtos e soluções da Lanlink;
• Realizar a cotação dos serviços prestados pela Lanlink e montar a especificação técnica de projetos, através da criação de pré-projetos ou proposta técnica;
• Alinhar o escopo dos projetos com a equipe técnica da Lanlink, a fim de garantir a factibilidade do serviço, e reduzir o risco de erros de especificação;
• Escrever modelos de especificações técnicas para servir de base de sugestões para clientes públicos e privados;
• Analisar e criticar tecnicamente termos de referência e pré-editais de clientes públicos assim como RFP’s de clientes privados;
• Responsável pela cotação dos serviços para editais e RFP’s;
• Gerenciar programas de parceria com os fabricantes parceiros da Lanlink;
• Gerenciar as parcerias com empresas de serviço e ISVs;
• Acompanhar o trabalho de parceiros de serviço em oportunidades trabalhadas pela Lanlink;
• Buscar integração e comunicação com o time comercial, a fim da maior compreensão das solicitações dos clientes;
• Manter-se atualizado nas tecnologias e soluções que fazem parte do portfólio da Lanlink;
• Gerar conteúdo para apoio a processos de venda;
• Em casos excepcionais, realizar as atividades descritas no cargo de P-Seller;
• Em casos excepcionais, realizar as atividades descritas no cargo de Multiespecialista;
• Apoiar as atividades da área comercial, com apresentações técnicas de nível avançado (quando necessário).
• Realizar outras atividades compatíveis com o cargo.

Consultor de Soluções em TIC – Técnico Data Center

Software Engineer

• Develop systems and applications;
• Design, deploy and maintain systems and applications;
• Define standards and working methodology;
• Able to develop relevant features from initial concept through to delivery;
• Design systems and applications, collecting necessary data for project development and may develop or support the development of screen layouts and reports;
• Prepare logical and graphical structures, defining communication and interaction interfaces, creating sketches and system/application drawings, and modeling database structures;
• Participate in requirements-gathering meetings with business areas;
• Prepare manuals for tools used in the internal environment;
• Develop and support the team in related activities within the Power Platform and SharePoint development area.

Power Apps Developer

Designer

• Work on the production of advertising artwork.
• Develop and finalize advertising pieces to be used in digital media, events, and occasional publications in traditional media outlets.
• Create artwork for various company actions/campaigns for clients, social media posts, and events.

Junior Designer

Analyst

• Implement and administer Linux operating systems (SUSE, RHEL, Oracle Linux).
• Manage server virtualization platforms (VMware vSphere, ESXi, vCenter and Microsoft Hyper-V), including provisioning, tuning and troubleshooting VMs.
• Configure HA/DRS, vMotion, Storage vMotion, templates and datastores.
• Implement, operate and maintain storage systems (block, file, object) and SAN (zoning, LUNs, multipath, HBA, iSCSI/FC), ensuring data performance, resilience and security.
• Manage server and storage capacity planning.
• Automate tasks using Shell scripting and, preferably, Ansible and Terraform.
• Plan, implement and support infrastructure solutions (on-premises and hybrid), including upgrades, migrations, patches and automations.
• Create and maintain technical documentation (diagrams, procedures, runbooks) and operational knowledge bases.
• Participate in resolution of critical incidents, perform RCA (root cause analysis) and implement preventive actions.
• Execute performance routines and environment health checks.
• Handle incident queues and service requests.
• Implement improvements to the server infrastructure.
• Administer containers on OpenShift and AKS.
• Collaborate with development, security and operations teams to ensure quality and predictable deliveries.
• Perform other related tasks within the area, as requested by leadership.
• Comply with Lanlink Group procedures, processes, policies and compliance obligations, reporting concerns, issues and compliance failures, and participating in required training.

Senior Infrastructure Analyst

Sales

• Assist in maintaining controls of records applicable to the activities.
• Support the preparation of manuals, diagrams and the redesign of operational processes related to sales.
• Support departments in the control of documents, procedures, manuals and work instructions.
• Assist in preparing proposals to improve existing processes, including defining functional requirements, impacts and interfaces with other organizational processes.
• Perform other related activities.
• Monitor and handle NCRs (Non-Conformity Reports) within the Quality System together with the Commercial Manager and Account Manager.
• Plan and control travel and validate the team's expense reports.
• Monitor publication of public tender/procurement processes and communicate updates to the Account Manager.
• Support the Account Manager in preparing Reference Stories previously defined by the Commercial Manager, and submit them to Marketing for future success cases related to public sales.

Sales Intern – Public Sales

• Analyze and propose improvements to the user experience in ITSM tools, working independently on medium-complexity projects and collaborating with technical and process teams
• Conduct user interviews and surveys to gather requirements
• Map user journeys within ITSM solutions
• Create functional prototypes and validate them with stakeholders
• Conduct usability testing
• Assist in standardizing forms and self-service portals
• Collaborate with development and process teams to implement improvements
• Participate in brainstorming sessions for new features and enhancements