Lanlink Informática Ltda.

Full-stack Engineer

• Manage the use of computational resources of the server platform, in coordination with network management, ensuring availability and adequate performance;
• Install and configure Linux operating systems, components, and services, including high-availability environments;
• Diagnose and resolve incidents and problems in operating systems and critical services, ensuring continuity in high-availability scenarios;
• Update operational environments by applying fixes and patches released by vendors;
• Define and structure resources to be accessed on servers (folders, shares, permissions);
• Establish naming conventions and organization of users and groups in accordance with security policies;
• Perform basic configuration and provide support for content filtering solutions (proxy);
• Perform basic configuration and provide support for infrastructure monitoring solutions;
• Participate in projects, providing technical information on sizing and specifications of servers, their components, and software;
• Prepare technical documentation and internal articles on best practices for using and administering the Linux platform in high-availability environments;
• Provide support for hardware- and operating system-related issues on servers;
• Perform basic configuration and provide support for firewall and IPS solutions;
• Follow up on technical tickets with vendors to resolve complex issues related to the Linux platform;
• Research solutions and prepare technical specifications to support analyses and decisions related to Linux server infrastructure.

Senior Linux Systems Administrator

Account Manager

• Visit customers to understand their business;
• Record and internally forward requests, expectations and nuances identified at each stage of the sale, interacting with the appropriate internal teams and, when applicable, with the manufacturers involved;
• Prepare and participate in the development of presentations and proposals from the perspectives of the business, the customer, the market and the company, contributing effectively to the proposed solution;
• Perform account planning, business opportunity planning and RTC (Road Map to Close) related to key opportunities defined as strategic;
• Plan the territory and analyze gap coverage when necessary;
• Manage and plan commercial activity, with a weekly visit plan and analysis of market potential, considering expansion into new customers and new opportunities within existing customers;
• Identify the stage of the customer's potential need;
• Prepare proposals and, when necessary, request support in preparing commercial conditions, including the solution itself (interaction with pre-sales and manufacturers), specifying all necessary details about the customer's needs;
• Monitor the solution proposed to customers in order to overcome encountered difficulties (potential objections);
• Negotiate proposal terms and prices within decision-making limits;
• Monitor customer satisfaction through surveys and other recording instruments;
• Perform consultative work with customers to identify additional business opportunities;
• Keep information related to customer opportunities updated in the systems used by the company;
• Identify the main interlocutors in customer relationships and their formal (organizational chart) and informal (influencers) roles. In particular, map who decides the purchase.

Account Manager, Government

Operations

• Responsible for performing pricing analysis and preparing proposals, taking into account different modalities, cost conditions and profitability.
• Manage all stages of RFPs (Request for Proposals), coordinating resources, deadlines and operating on the designated platforms for proposal submission.
• Responsible for analyzing and drafting contract drafts, as well as managing registrations and approvals in processes involving Lanlink, ensuring compliance and quality of deliverables.
• Request BIDs for client opportunities.
• Conduct negotiations with private clients to compare various pricing possibilities.
• Enter the best cost pricing conditions for client opportunities.
• Generate the price (cost) spreadsheet for private client opportunities, run simulations and define margin.
• Enter the final negotiated supplier quote into the internal system.
• Support routines for updating price lists and quotations.
• Approval/Onboarding: participate in client approval/onboarding processes by providing necessary documentation, completing forms and assisting client communications to ensure all requirements are met.
• Monitor the entire RFP process, resources involved and deadlines, including operating on the platforms designated for proposal submission.
• Maintain control of files, data registration and documentation.
• Complete forms for clients, manufacturers and distributors.
• Support the sales/commercial team in preparing commercial proposals.
• Assist in drafting and reviewing contracts (drafts), forwarding them for legal review and for signatures by the parties involved.
• Create initial contract drafts based on existing templates, guidance and specific requirements.
• Critical analysis: review existing contract drafts to identify important, ambiguous or inappropriate clauses and propose revisions or improvements.

Operations Assistant

System Administrator

• Ensure the continuity, security and evolution of the information technology infrastructure, guaranteeing that physical and logical resources are always available, up to date and aligned with the organization’s operational needs through efficient, proactive and innovative management.
• This professional is part of the Infrastructure Support for Applications team and is responsible for ensuring the availability and stability of Microsoft servers.
• Install, configure, update and decommission physical and virtual servers, ensuring operation in high-availability environments (cluster).
• Define and structure access resources such as folders and shares.
• Define naming conventions for users and groups related to the security structure.
• Define software usage policies applied to workstations, including GPOs and the creation of standard images.
• Manage the antivirus/antimalware solution and resolve related issues.
• Diagnose and resolve complex incidents in the Windows operational environment that could not be resolved by Level 2 support.
• Act as a pre-qualification point for opening and following up support tickets with the vendor’s technical support.
• Monitor server performance and perform resource sizing analysis (capacity planning).
• Assess the need to install security fixes (patches) and evaluate their impacts.
• Keep the Configuration Management Database (CMDB) up to date by registering and reviewing Configuration Items (CIs).
• Prepare technical documentation on best practices and evaluate new solutions with their respective technical specifications.
• Participate in infrastructure projects, providing technical data for sizing new servers and components.

Senior Linux Systems Administrator

Account Manager, Government

Operations Assistant

Senior Operating Systems Administrator