Lanlink Informática Ltda.

General

• Responsible for recording sales opportunities with manufacturers, maintaining and daily monitoring the control tools for mappings, and managing the allocation process and the release of sales incentives.

Process Assistant

Database Administrator

• Design, install, operate and optimize the Court's Oracle database resources and solutions, ensuring high availability, integrity, security and performance of institutional data
• Install, deploy, administer and maintain the set of tools, software and hardware for the organization's Oracle solutions
• Handle incidents, problems, requests and level-3 changes related to the database environment
• Perform configurations, changes and optimizations (tuning) to ensure optimal application performance
• Keep the environment up to date by applying patches and fixes, following change management guidelines
• Provide specialized technical support in data techniques and tools for system maintenance projects
• Administer the Oracle environment specifically, maintaining the data object library and ensuring an integrated view of information
• Specify logical data security criteria and validate logical and physical models with the client
• Configure and manage backup and restore routines, supporting the proposal of data protection policies
• Perform continuous analysis of performance and utilization of computing resources
• Lead the evaluation of new database infrastructure solutions and prepare technical specifications to support institutional analyses
• Prepare and keep technical documentation and best-practice articles up to date.

Oracle Database Administrator – Mid-Level

Designer

• Criar protótipos, wireframes e fluxos de navegação (UX/UI), facilitando o desenvolvimento do sistema;
• Conduzir e apoiar levantamento de requisitos com stakeholders e áreas de negócio;
• Mapear processos atuais (AS-IS) e propor melhorias (TO-BE), tanto a nível processual, como técnico;
• Traduzir necessidades de negócio em soluções funcionais no ambiente da Power Platform;
• Especificar requisitos funcionais e regras de negócio, transformando em prototipação;
• Apoiar na priorização de backlog junto aos stakeholders;
• Desenhar soluções utilizando Power Apps, Power Automate, Power Pages e Sharepoint;
• Documentar processos, requisitos e soluções;
• Atuar como ponte entre usuários e equipe de desenvolvimento;
• Apoiar na validação de entregas com usuários finais (homologação);
• Apoiar melhorias contínuas e evolução dos sistemas interno e dos clientes;

Power Platform Designer

Project Manager

• Manage scope, schedule, budget, quality, resources, and risks;
• Gather customer and stakeholder needs and expectations;
• Establish clear and achievable objectives;
• Balance conflicting demands of scope, schedule, budget, quality, resources, and risks;
• Ensure the project is executed within the defined timeline, scope, and budget to meet project requirements;
• Ensure project risks are identified and addressed;
• Ensure the project team receives the information necessary to perform their work;
• Ensure all project financial data is recorded;
• Ensure teams are working in alignment;
• Maintain motivation of project team members;
• Monitor project team progress against assigned tasks;
• Ensure project client satisfaction;
• Ensure lessons learned and project records are documented and shared with the company's team;
• Report planned vs. actual at each project completion;
• Perform other related duties.

Software Engineer

• Ensure the sustainable evolution of the GLPI platform (Community and/or Network), leading technical decisions, governance of customizations, and integration with other systems.
• Define development standards for plugins and customizations: technically lead the evolution of the GLPI platform (Community and Network); ensure compatibility with future releases (upgrade-safe).
• Avoid dependence on hacks or direct modifications to the core.
• Define strategy for: use of official plugins; adoption of GLPI Network.
• Create and maintain structured technical documentation.
• Plan version upgrades (especially critical in GLPI). Evaluate the impact of: new releases; plugins; architectural changes.
• Ensure the technical roadmap is aligned with product and business goals. Define integration standards: REST APIs; Webhooks; Middleware (if necessary). Ensure consistency between GLPI and channels (Teams, WhatsApp, bots), directories (AD/LDAP) and legacy systems.
• Develop and maintain GLPI plugins (PHP); manage versioning of plugins/customizations; create automation scripts and routines.
• Implement adjustments to forms, tickets and rules. Fix bugs and issues. Implement API calls.
• Configure authentication methods (tokens, OAuth, etc.); create integrations with bots, internal systems and external services.
• Test new features: validate the impact of changes, perform user acceptance testing with users, and document features, integrations and technical procedures; update wikis or internal repositories.

GLPI Developer

Support Engineer

• Provide remote first-level support to users;
• Contact the requesting user to obtain additional information if necessary and provide appropriate guidance;
• Contact internal IT teams for assistance in diagnosing or resolving the user’s request, if necessary;
• Contact other teams as needed that may be related to the incident, problem, or request to be handled;
• Support the logging, diagnosis and resolution of issues within the scope of end-user computing and related areas;
• Assist in identifying and resolving root causes of problems;
• Escalate tickets to other resolving groups if the incident cannot be resolved at Level 1;
• Monitor availability and performance of application systems and/or services related to servers: Application, Database, Internet/Intranet and Email;
• Monitor availability and performance of Local Area Network and Wireless resources;
• Report any abnormal events or situations identified to the Service Desk for proper incident logging and management;

IT Support Technician I

Full-stack Engineer

• Manage the use of computational resources of the server platform, in coordination with network management, ensuring availability and adequate performance;
• Install and configure Linux operating systems, components, and services, including high-availability environments;
• Diagnose and resolve incidents and problems in operating systems and critical services, ensuring continuity in high-availability scenarios;
• Update operational environments by applying fixes and patches released by vendors;
• Define and structure resources to be accessed on servers (folders, shares, permissions);
• Establish naming conventions and organization of users and groups in accordance with security policies;
• Perform basic configuration and provide support for content filtering solutions (proxy);
• Perform basic configuration and provide support for infrastructure monitoring solutions;
• Participate in projects, providing technical information on sizing and specifications of servers, their components, and software;
• Prepare technical documentation and internal articles on best practices for using and administering the Linux platform in high-availability environments;
• Provide support for hardware- and operating system-related issues on servers;
• Perform basic configuration and provide support for firewall and IPS solutions;
• Follow up on technical tickets with vendors to resolve complex issues related to the Linux platform;
• Research solutions and prepare technical specifications to support analyses and decisions related to Linux server infrastructure.