LanguageLine Solutions

Translator

• Respond to the interpreting sessions promptly and conduct interpretation in a friendly and professional manner.
• Render correct concepts and meanings according to the conventions of established interpretation protocol.
• Speak clearly in both languages using proper pronunciation, enunciation and polite expressions.
• Maintain a professional demeanor throughout the interpreting sessions at all times.
• Remain calm during interpreting sessions in the event that one of the primary speakers is incoherent or upset.
• Maintain punctuality and availability during work hours.
• Follow client instructions, in compliance with protocol to ensure client expectations are met with the Limited English-speaking Person (LEP).

Interpreter

• Respond to the interpreting sessions promptly and conduct interpretation in a friendly and professional manner.
• Render correct concepts and meanings according to the conventions of established interpretation protocol, avoiding omissions or additions.
• Speak clearly in both languages using proper pronunciation, enunciation and polite expressions.
• Maintain a professional demeanor throughout the interpreting sessions at all times.
• Remain calm during interpreting sessions, especially in emergency situations.
• Maintain punctuality and availability during work hours.
• Follow client instructions, in compliance with protocol.

Yunnanese Interpreter

Account Executive

• Identify, engage and close sales opportunities with new Healthcare and Enterprise customers as well as existing customers that represent opportunities for growth.
• Deliver on company objectives of increased revenue and profit margins with an emphasis on longer contract duration and multi-product language solutions.
• Develop a strategic customer acquisition plan targeting top accounts and new business development initiatives.
• Manage a portfolio of Healthcare and Enterprise leads generated through prospecting calls and company marketing sources.
• Understand complex customer issues regarding language support and recommend solutions based on full suite of company products and services.
• Negotiate contract terms and conditions and manage contract process through to execution.
• Create sales plans for specific sales opportunities by identifying customer decision makers, compelling events, buying process, competitors, and action items.
• Interface with product and market specialists to develop cross-product deal pricing and effectively position with customer evaluation teams.
• Manage complex sales opportunities by ensuring buy-in from all customer stakeholders.
• Coordinate the development of comprehensive proposals in response to customer RFIs and RFPs.
• Document and track all activity using Salesforce.com including pipeline opportunities, customer communications, task follow up and implementation records.
• Ensure efficient and effective transition of customer deal after close to Account Manager for day-to-day account responsibilities.
• Provide support to cross-functional teams as needed (tradeshows, networking events, demonstrations and sales calls).

Strategic Account Executive

• The Indonesian Telephone Interpreter is responsible for handling calls on demand, and renders the meaning of conversations between Indonesian and English speakers.
• The interpreter breaks the communication barrier in a wide range of industries that LanguageLine Solutions serves: Healthcare, Government, Insurance, Financial, Utilities, Travel & Hospitality, General Business, Law Enforcement, Court, and 911.
• The interpreter processes information quickly, concisely and recognizes sensitive cultural differences.
• The interpreter is professional and courteous at all times and uses appropriate terminology and understands common industry procedures and practices.
• The interpreting sessions may involve simple or complex, technical or non-technical subjects.

Indonesian Interpreter

• Respond to the interpreting sessions promptly and conduct interpretation in a friendly and professional manner.
• Render correct concepts and meanings according to the conventions of established interpretation protocol, avoiding omissions or additions.
• Speak clearly in both languages using proper pronunciation, enunciation and polite expressions.
• Maintain a professional demeanor throughout the interpreting sessions at all times.
• Remain calm during interpreting sessions in the event that one of the primary speakers is incoherent or upset, especially in emergency situations such as 911 calls.
• Maintain punctuality and availability during work hours.
• Follow client instructions, in compliance with protocol to ensure client expectations are met with the Limited English-speaking Person (LEP), avoiding interaction with the LEP without client’s permission.
• Understand protocol and terminology for various industries including, but not limited to, Medical, Insurance, Finance and Law.
• Demonstrate commitment to cultural sensitivity and working in a diverse environment.

Sylheti Interpreter

• The Yemeni Arabic Telephone Interpreter is responsible for handling calls on demand, and renders the meaning of conversations between Yemeni Arabic and English speakers.
• The interpreter breaks the communication barrier in a wide range of industries that LanguageLine Solutions serves: Healthcare, Government, Insurance, Financial, Utilities, Travel & Hospitality, General Business, Law Enforcement, Court, and 911.
• Maintain punctuality and availability during work hours.
• Follow client instructions, in compliance with protocol to ensure client expectations are met.

Yemeni Arabic Interpreter

• Respond to the interpreting sessions promptly and conduct interpretation in a friendly and professional manner.
• Render correct concepts and meanings according to the conventions of established interpretation protocol, avoiding omissions or additions.
• Speak clearly in both languages using proper pronunciation, enunciation and polite expressions.
• Maintain a professional demeanor throughout the interpreting sessions at all times.
• Remain calm during interpreting sessions in the event that one of the primary speakers is incoherent or upset, especially in emergency situations such as 911 calls.
• Follow client instructions, in compliance with protocol to ensure client expectations are met with the Limited English-speaking Person (LEP), avoiding interaction with the LEP without client’s permission.
• Demonstrate commitment to cultural sensitivity and working in a diverse environment.

Assyrian Interpreter

• Respond to the interpreting sessions promptly and conduct interpretation in a friendly and professional manner
• Render correct concepts and meanings according to the conventions of established interpretation protocol, avoiding omissions or additions
• Speak clearly in both languages using proper pronunciation, enunciation and polite expressions
• Maintain a professional demeanor throughout the interpreting sessions at all times
• Remain calm during interpreting sessions in the event that one of the primary speakers is incoherent or upset, especially in emergency situations such as 911 calls
• Maintain punctuality and availability during work hours
• Follow client instructions, in compliance with protocol to ensure client expectations are met with the Limited English-speaking Person (LEP), avoiding interaction with the LEP without client’s permission
• Understand protocol and terminology for various industries including, but not limited to, Medical, Insurance, Finance and Law
• Demonstrate commitment to cultural sensitivity and working in a diverse environment
• Some calls may be highly emotional and/or stressful in nature. The interpreter may need to remain on a call for extended periods without breaks due to the nature of the call or may, at times experience high call volumes. The interpreter must have the ability to provide the required, company standards of service within this dynamic environment.

Lingala Interpreter

• The Georgian Video-Telephone- Interpreter is responsible for handling calls on demand, and renders the meaning of conversations between Georgian and English speakers.
• The interpreter breaks the communication barrier in a wide range of industries that LanguageLine Solutions serves: Healthcare, Government, Insurance, Financial, Utilities, Travel & Hospitality, General Business, Law Enforcement, Court, and 911.
• The interpreter processes information quickly, concisely and recognizes sensitive cultural differences.
• The interpreter is professional and courteous at all times and uses appropriate terminology and understands common industry procedures and practices.
• The video and audio interpreting sessions may involve simple or complex, technical or non-technical subjects.

Georgian Interpreter

Project Manager

• Build strong professional relationships with current and prospective clients
• Identify new business opportunities from existing clients and communicate them to the Sales team
• Develop and execute solutions for current and prospective clients
• Support the Sales team to help close new business opportunities
• Maintain close contact with the client whenever an issue is at stake to ensure proper resolution
• Provide management with feedback and recommendations on necessary changes to streamline and/or improve the company's processes, procedures, and services
• Provide supervision and mentoring and/or manage Project Managers and Project Specialists
• Work with the Sales team and Project Managers to develop a schedule for projects and assure adequate communication lines are used during projects
• Maintain and update key LanguageLine business systems, such as XTRF, LLTS Wiki, and other DBs to note all relevant client communication
• Represent LanguageLine at trade shows, expositions, and conferences when necessary
• Conduct visits to current and (possibly) prospective clients
• Contribute to the Process and Quality Improvement Initiative by participating on cross-functional teams
• Arrange and assign linguists for projects
• Manage the relationships with linguists to encourage cooperation
• Manage contractors to ensure their delivery of product on time
• Monitor quality control procedures to ensure that all quality checks are completed
• Consistently track projects; report status and key issues to Account Executives
• Ensure that projects are delivered on time, on budget, and with the required level of quality
• Authorize and sign-off on projects being delivered to clients
• Ensure that projects are delivered to the clients' specifications and expectations, and in a manner befitting a world-class organization
• Provide training and consulting services to Project Managers and participate as a consultant for systems development activities
• Other duties as may be assigned