Director, AI Center of Excellence

LanguageLine Solutions

Director leading AI Center of Excellence at LanguageLine while supporting broader Teleperformance initiatives. Build AI strategy and turn it into measurable operational and client value.

Posted 6/1/2026full-timeRemote • California • 🇺🇸 United StatesLead💰 $175,000 - $190,000 per yearWebsite

About the role

Key responsibilities & impact

Build and lead the AI Center of Excellence for LanguageLine
Help shape and turn AI strategy into a practical operating model
Establish governance, prioritize opportunities, enable responsible adoption
Help business teams convert AI ideas into measurable operational and client value
Establish Responsible AI Governance with policies, standards, and playbooks
Partner with business and functional leaders to identify, assess, and prioritize AI opportunities
Create mechanisms to measure AI adoption, effectiveness, and business impact
Hire, coach, and lead a small team supporting rapid prototyping, enablement, and delivery acceleration

Requirements

What you’ll need

Experience leading or scaling an AI, automation, digital transformation, or innovation function
Experience defining governance, operating models, and delivery mechanisms for emerging technology initiatives
Experience partnering with business leaders to prioritize and operationalize AI use cases
Experience working across multiple business functions, such as sales, finance, marketing, HR, and operations, to identify adoption barriers, workflow opportunities, and training needs
Experience working with modern AI capabilities, including LLM-based workflows, copilots, automation, and model-enabled business applications
Practical experience using AI-assisted development and coding tools to improve team velocity, prototyping, and software delivery workflows.
Experience balancing experimentation speed with security, risk, legal, and compliance considerations
Experience designing, leading, or scaling technology adoption, enablement, or training programs is strongly preferred
Experience building cross-functional programs across multiple business units or companies
Experience leading small high-performing teams in ambiguous environments

Benefits

Comp & perks

medical
dental
vision
401(k) plan

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AI strategyAI governanceoperating modelsAI use casesLLM-based workflowsautomationmodel-enabled business applicationsAI-assisted developmentsoftware delivery workflowstechnology adoption

Soft Skills

leadershipcoachingcross-functional collaborationcommunicationprioritizationproblem-solvingteam buildingadaptabilitystrategic thinkinginnovation