Project Manager
LanguageLine Solutions
full-time
Posted on:
Location Type: Remote
Location: Costa Rica
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About the role
- Reporting to the Senior Project Manager or Program Supervisors, the Project Manager is responsible for managing and executing client projects.
- The incumbent consistently and successfully coordinates all resources required for the timely and accurate completion of projects.
- Conveys the status of projects to Senior Project Managers, Sales Reps, and clients via scheduled reports.
- Interacts with clients during projects as appropriate.
- Supports the Manager of Project Manager, Sales Reps, and Senior Project Managers in the preparation of project plans, including time schedules, identification/assignment of human and technical resources, and budget forecasts.
- Adheres to the established procedures for managing client projects by identifying issues or improvements, and refers to the appropriate process improvement team.
- Manages and completes all projects as per established guidelines in the Process Book.
- Coordinates resource requirements, including formatting and quality assurance through the process of the matrix.
- Works with the Manager of Project Manager to manage client relationships and reporting needs.
- Works with the Management Team to arrange and assign linguists for projects.
- Within the project scope, manages the relationships with linguists to encourage cooperation.
- Manages contractors to ensure their delivery of contracted services on time.
- Keeps appropriate records that indicate which production people were used for each combination of project and language.
- Notify the Director of Operations, Manager of Project Manager, Director of Technical Services and Sales Rep of any foreseen issues that could affect timelines or budgets.
- Monitors quality control procedures to ensure that all quality checks are completed.
- Reviews and approves linguists' invoices for payment.
- Consistently tracks projects, reports status and key issues to the Sales Reps.
- Ensures that projects are delivered on time, on budget, and in accordance with the contracted services enumerated in our Quote or XTRF, and with the client-specific parameters established in our Knowledge Management base.
- Participates in continuous improvement of processes through active involvement on assigned teams.
- Uses linguistic knowledge to support projects (where possible).
- Contributes directly to our company Quality Policy, and demonstrates an ongoing commitment to the company’s goal of total and complete customer satisfaction through continual process improvement.
- Performs other duties as needed or assigned to support LLTS.
Requirements
- Knowledge of MS Word suite (Word, Excel, PPT, Outlook)
- Thorough knowledge of project management fundamentals as they apply to the localization industry.
- Exceptional attention to detail, organizational skills, and ability to multi-task.
- Proven ability to manage changing priorities in a fast-moving environment.
- Excellent oral and written English communication skills.
- Excellent interpersonal skills.
- Foreign language skills a plus.
- A minimum of a Bachelors’ degree or equivalent experience.
- Hands-on knowledge of database functions and concepts.
- Must be very resourceful, with the ability to work independently.
- Must have proven organizational and communication skills.
Benefits
- Equal Opportunity Employer
- Compliance with Disability Laws
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementdatabase functionsquality controlbudget forecastingresource managementlinguistic knowledgeprocess improvementtime schedulingmulti-taskingattention to detail
Soft Skills
organizational skillscommunication skillsinterpersonal skillsability to manage changing prioritiesresourcefulnessindependencecustomer satisfaction focusteam collaborationproblem-solvingreporting
Certifications
Bachelor's degree