Language Inspired

Account Manager

• Owning our clients – Build trust and manage relationships at the organizational level, going beyond a single point of contact.
• Identify and navigate decision-makers, budget owners, and key influencers by proactively creating touchpoints, coordinating communication, and nurturing engagement.
• Owning client success – Deeply understand multi-stakeholder needs, concerns, objectives, desired outcomes, and priorities.
• Connect our solutions directly to clients’ business models and goals, demonstrating strategic value through evidence-based proposals and past success stories.
• Owning client experience – Take accountability for the end-to-end client journey, securing each stakeholder buy-in on the solution approach.
• Set satisfaction expectations, implement outcome measurement frameworks, monitor performance health, and assess risks to ensure consistent client success.
• Driving our value and growth – Identify expansion opportunities aligned with client goals.
• Lead cross-sell and upsell conversations through insight-driven engagement, developing and executing account plans, milestones that deliver sustainable value and revenue growth.
• Planning and executing with discipline – Own account planning, forecasting, and governance.
• Set strategy into clear actions and regular reviews to maintain momentum and demonstrate progress.
• Address issues proactively, handle complex conversations confidently, and maintain commercial and reputational integrity.
• Collaborating across teams – Partner with Business Development, Solutions & Support, and Language Talent teams to deliver and continuously enhance innovative localization and AI-driven solutions across tiered offerings.

Account Manager – Europe

• Owning our clients – Build trust and manage relationships at the organizational level, going beyond a single point of contact.
• Owning client success – Deeply understand multi-stakeholder needs, concerns, objectives, desired outcomes, and priorities.
• Owning client experience – Take accountability for the end-to-end client journey, securing each stakeholder buy-in on the solution approach.
• Driving our value and growth – Identify expansion opportunities aligned with client goals.
• Planning and executing with discipline – Own account planning, forecasting, and governance.
• Collaborating across teams – Partner with Business Development, Solutions & Support, and Language Talent teams.

• Oversee clients’ ecosystems and drive business outcomes by orchestrating and aligning internal teams and external stakeholders.
• Guide clients through every stage of their journey, delivering measurable value and fostering long-term partnership growth.
• Build trust and manage relationships at the organizational level, identifying and navigating decision-makers, budget owners, and key influencers.
• Deeply understand multi-stakeholder needs, objectives, and priorities, demonstrating strategic value through evidence-based proposals.
• Take accountability for the end-to-end client journey, securing stakeholder buy-in on solutions.
• Identify expansion opportunities aligned with client goals and lead cross-sell and upsell conversations.
• Own account planning, forecasting, and governance with regular reviews to maintain momentum and demonstrate progress.
• Partner with Business Development, Solutions & Support, and Language Talent teams to enhance innovative localization and AI-driven solutions.

Customer Support

• Serve as the primary point of contact for our integrated-service B2B clients, ensuring timely order processing and effective resolution of support tickets.
• Work closely with the Client Solutions team to provide exceptional day-to-day support for enterprise accounts and project management, while refining processes to enhance client satisfaction, retention, and overall experience.
• Collaborate with the Language Talent team to support linguists onboarding, testing, training, and ongoing quality assurance initiatives.
• Coordinate internal linguist teams by assigning them to client projects, providing clear guidance, tracking progress and budgets, and serving as the escalation point for complex or urgent issues.
• Analyze and report on support performance, client feedback, complaints, and recurring issues to identify opportunities for continuous improvement in service delivery.
• Develop deep expertise in our services, localization technologies, quality standards, and SLA compliance while staying current on industry trends and product updates to provide the most relevant and accurate support.

Language Inspired

Account Manager – Europe

Account Manager – Europe

Account Manager

Client Support Specialist

Client Support Specialist