LangChain

Senior Technical Support Engineer

LangChain

full-time

Posted on:

Location Type: Remote

Location: Anywhere in Asia

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Job Level

Senior

Tech Stack

CloudDistributed SystemsDockerKubernetesPythonTypeScript

About the role

  • Be the go-to escalation point for technical support inquiries—diagnosing issues across customer setup, LangChain products, and deployment issues.
  • Work directly with engineering, operations, documentation, and product teams to resolve bugs, suggest patches, and advocate for customer needs.
  • Partner with Deployed Engineering to support critical enterprise customers.
  • Build and refine internal tooling, diagnostics, and runbooks for complex issue triage.
  • Lead post-mortems for critical incidents and feed learnings back into product and documentation.
  • Help refine KPIs for support health (MTTR, CSAT, bug recurrence) and drive continuous improvement.
  • Improve documentation and knowledge articles to improve 1-to-many resources and provide proactive support.
  • Mentor and coach other support engineers.

Requirements

  • 4+ years in technical support, solutions engineering, or SRE roles in deeply technical B2B environments (e.g., observability, infrastructure, data platforms).
  • Expert troubleshooting skills across APIs, SDKs, distributed systems, and cloud-native stacks.
  • Programming experience with Python. Bonus if you have TypeScript experience.
  • Hands-on knowledge of Kubernetes and Docker
  • Comfort working with logs, traces, metrics in Datadog, and 3rd-party integrations (e.g., OpenTelemetry, LLM providers).
  • Experience supporting enterprise customers and collaborating with engineering on complex escalations.
  • A bias for clarity and continuous improvement: you write succinct, helpful, and accurate responses and build a foundation for case deflection.
  • High ownership — want to do what’s best for the customer and the company and are relentlessly results-oriented.
Benefits
  • Annual salary range: Competitive, based on location and experience
  • Equity stake for role and stage of company commensurate with experience.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingAPIsSDKsdistributed systemscloud-native stacksPythonTypeScriptKubernetesDockerDatadog
Soft Skills
mentoringcoachingcommunicationclaritycontinuous improvementownershipresults-oriented