Landis+Gyr

ServiceNow Analyst – CSM, SPM

Landis+Gyr

full-time

Posted on:

Location Type: Remote

Location: Brazil

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Tech Stack

ServiceNow

About the role

  • Main tier 1 and 2 CSM and SPM technical point of contact to end users (Platform, Workspaces and Portal).
  • Work with key IT and Business stakeholders to capture business and user requirements.
  • Understand and discuss functional/business requirements and customize ServiceNow accordingly.
  • Configure and customize CSM and SPM in alignment with project decisions and approved Change.
  • Translate technical complexities to platform and product-line owners, as well as architects, ensuring understanding of design decisions.
  • Configure the Agent and Now Mobile apps.
  • Work with the CSM and SPM users and the ServiceNow Team to complete platform upgrade projects.
  • Manage Update Set creation and migration, following the Landis+Gyr IT Change Management policy.
  • Interface with implementation partners.

Requirements

  • Strong experience with ServiceNow CSM (Customer Service Management) – implementation, configuration, and support
  • Strong experience with ServiceNow SPM (Strategic Portfolio Management) – implementation, configuration, and support
  • Advanced/expert-level proficiency in both CSM and SPM modules
  • Minimum of 4 years of experience working with ServiceNow, specifically in:
  • Implementation
  • Configuration/customization
  • Support (incidents and change requests)
  • Proven experience working in corporate environments, interacting with both business and IT stakeholders
  • Fluent English (Mandatory)
Benefits
  • We value and encourage diversity in our team.
  • This position is open to all qualified candidates regardless of gender, race, age, disability, sexual orientation, or background.
  • We're committed to shaping a better future for everyone.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ServiceNow CSMServiceNow SPMimplementationconfigurationcustomizationsupportincident managementchange managementplatform upgradesUpdate Set creation
Soft Skills
communicationstakeholder managementtechnical translationcollaborationproblem-solvingorganizational skillsinterpersonal skillsadaptabilitycustomer service orientationteamwork