Landis+Gyr

Senior Project Service and Support Engineer

Landis+Gyr

full-time

Posted on:

Location Type: Hybrid

Location: Laverton North • Australia

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Job Level

Senior

Tech Stack

IoT

About the role

  • Manage end-to-end projects ensuring on-time delivery, within budget, and aligned with agreed KPIs and SLAs.
  • Provide professional support services to internal and external customers in accordance with maintenance and service agreements.
  • Lead technical investigations to identify root causes (diagnosis and test system issues), implement corrective actions, and establish preventative measures/protocols and guidelines.
  • Oversee application issue resolution in functionality faults, including installation, upgrades, and ongoing support for critical systems.
  • Collaborate with cross-functional teams and stakeholders to ensure seamless execution and customer satisfaction.

Requirements

  • Degree qualified in engineering, science or IT.
  • At least 5 years customer service and/or service delivery experience for telecommunication, utility and IoT systems.
  • Experience in working with solutions involving both software and hardware.
  • A broad technical understanding of smart metering, communications and Internet of Things (IoT) applications and systems.
  • Experience in the installation, maintenance and operation of devices in the utility sector.
  • Project Management experience on major projects.
Benefits
  • Growth & Development: We invest in our people with extensive learning opportunities.
  • Sustainability Focus: Commitment to greener solutions and responsible work practices.
  • Employee Well-being: Access wellness programs, counselling, and a supportive work culture.
  • Diversity & Inclusion: We pride ourselves on our diversity and actively celebrate inclusion initiatives.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
project managementtechnical investigationissue resolutioninstallationmaintenanceoperationsmart meteringcommunicationsInternet of Things (IoT)service delivery
Soft skills
customer servicecollaborationleadershipproblem-solvingcommunicationorganizational skillsstakeholder managementtime managementadaptabilityattention to detail
Certifications
degree in engineeringdegree in sciencedegree in IT