LanceDB

Revenue Operations

• Build and own the RevOps function end to end—systems, processes, data, and reporting—across the full sales and customer success lifecycle.
• Own our CRM and GTM tech stack (HubSpot plus supporting sales tooling): administration, data hygiene, workflow automation, and integrations.
• Establish consistent CRM adoption and data discipline across the team—defining the process, standards, and habits that make our data trustworthy in the first place.
• Design and run forecasting, pipeline management, and deal-desk processes that give leadership an accurate, real-time view of the business.
• Own the deal desk: track deals to closure, quarterback the steps required to get contracts signed, and proactively remove blockers so nothing stalls.
• Coordinate deal execution across functions—facilitating legal redlines, navigating customer procurement and vendor onboarding, and driving internal approvals and pricing/discount sign-off.
• Partner with sales and CS leadership on territory, quota, and capacity planning as the team scales.
• Instrument the post-sale motion—renewals, expansion, and account health—so customer success can act on the right signals at the right time.
• Lay the groundwork for meaningful GTM reporting—defining the metrics that will matter and building toward a single source of truth as our data foundation matures.
• Evaluate, implement, and rationalize sales and CS tooling, ensuring the stack scales with the company rather than fighting it.
• Identify friction in the funnel and drive cross-functional process improvements between sales, CS, marketing, and finance.

Revenue Operations Lead

Solutions Engineer

• Serve as the technical lead in pre-sales conversations—partnering with account executives to scope, solution, and articulate the value of LanceDB for customer-specific workflows.
• Lead technical discovery and architecture design sessions with prospects across verticals including AI infra, LLM ops, and multimodal data pipelines.
• Build and deliver custom demos and proof-of-concepts to highlight how LanceDB solves challenging RAG, vector search, and feature engineering problems.
• Act as the bridge between customer pain points and our engineering/product teams—informing roadmap priorities with real-world feedback.
• Partner closely with design partners and early adopters to ensure successful onboarding and expansion.
• Champion a superior developer experience with a sharp focus on documentation, SDK ergonomics, and integration workflows.

Senior Solutions Engineer

Technical Customer Success

• Partner closely with customers to design, deploy, and optimize LanceDB in production environments, ensuring reliability, scalability, and performance for distributed, cloud-native workloads.
• Lead technical onboarding and architecture reviews; provide best-practice guidance on system configuration, query optimization, and integration patterns.
• Proactively identify adoption barriers, troubleshoot complex distributed-system issues, and coordinate with product and engineering teams to drive timely resolutions.
• Own customer success metrics: deployment time, usage growth, retention, and satisfaction. Build dashboards and track health across accounts.
• Develop and deliver technical enablement: create sample code, automation tools, and documentation to accelerate customer outcomes.
• Serve as the customer’s technical advocate internally — communicating feature requests, influencing roadmap priorities, and improving developer experience.
• Collaborate cross-functionally with sales engineering (for technical evaluations, proofs-of-concept, and demos) and support engineering (for escalations and issue triage).
• Contribute to internal tooling, runbooks, and playbooks that will form the foundation of LanceDB’s future customer success organization.
• Help to shape processes, tooling, and team culture as we scale customer success and post-sales engineering.

Senior Customer Success Engineer

• Lead technical onboarding, training programs, and certifications for partner engineers
• Partner with alliances and field teams to support proofs-of-concept and design reviews
• Author and maintain partner-facing technical assets
• Act as the primary technical liaison between partners and internal teams
• Participate in joint business planning and support regional marketing events
• Drive ecosystem adoption by sharing best practices through technical blogs and presentations

Partner Solutions Architect

Security Engineer

• Our first security-focused engineer
• Takes high-level direction (e.g., "identify top five security-related gaps for AX") and drives to results
• Success looks like a LanceDB platform that follows security-related best practices, and an ongoing partnership with other engineers to continuously enhance our security posture in all areas of the product
• Select, deploy and tune security tooling across all relevant repos and environments, ensuring full coverage
• Identify and remediate security-related risks, including but not limited to cloud IAM, access controls, product vulnerabilities
• Own vulnerability management, from running our CVE program through closely working with other engineers on specific remediations
• Support periodic evidence collection and control testing for compliance commitments
• Apply relevant industry trends, best practices, and specific vulnerabilities to our product

Revenue Operations Lead

Senior Solutions Engineer

Senior Customer Success Engineer

Partner Solutions Architect

Senior Security Engineer